Position Title: Service and Support Associate (Case Manager)

Salary Range: $21.05 - $34.54 per hour -- Salary based on related experience.

Onboarding and Retention Incentives as applicable

Position Description:  

Serves as the primary point of coordination for individuals receiving Service and Support Administration (SSA) services from the Allen County Board of DD.  Responsible for assessment, planning, coordinating and monitoring of all services.  Responsible for a caseload ranging from 20-40 individuals.

Duties:  

• Facilitates the person-centered planning process to identify and address individual choice, preferences, strengths, and need for all services.  Assesses individuals' need for service utilizing formal and informal assessments.  Develops and revises Individual Service Plans (ISPs). Develops and monitors meaningful and measurable outcomes. Develops and implements an annual schedule of plan review
• Works cooperatively with individuals and on behalf of individuals to coordinate and acquire needed services.  Links individuals to appropriate community resources and assists individuals in the provider selection process as required.  Maintains effective and ongoing contact/communication with individuals, families, guardians, and significant others, as applicable
• Continuously reviews the delivery of services, supports, and training provided by the Board, other agencies/providers, and persons important in the life of individuals served.  Ensures services are effective and in compliance with local, state, and federal regulations.  Maintains regular and ongoing contact with residential service providers.  Provides technical support regarding delivery and documentation of services
• Develops staffing patterns and service budgets.  Monitors utilization of authorized services.  Works to maximize services while maintaining costs.  Maintains proficient knowledge of assessment tools and software programs for adequate waiver service planning and budgeting
• Completes all necessary paperwork in an accurate and timely manner, including required elements for waiver administration
• Documents all services in accordance with established Targeted Case Management (TCM) guidelines
• Participate in MUI/UI reporting, investigation, and follow-up, including identifying trends and patterns
• Assures individuals have adequate representation, including identified natural supports and chosen representatives
• Collaborates with community agencies.  Provides information about the Board on topics such as eligibility rules and available services
• Participates in training and educational opportunities at the agency and through other sources, including all statewide opportunities

Responsible to: SSA Manager 

Hours: Flexible - This employee may be required to Telework

Qualifications:  

• Bachelor's degree
• Over one through three years of related experience preferred
• Experience with Medicaid/Medicare Waiver programs strongly preferred

Experience with standard office equipment including computers with Microsoft Office and similar software for advanced computer use

Have or be capable of obtaining Service and Support Administration certification

Must have a valid driver's license with a record that is acceptable by the agency's insurance carrier as verified by an annual driver's abstract

Must provide proof of liability insurance on personal vehicles

First Aid and CPR

Ability to assess service delivery and communicate effectively with providers<