This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4382750

The Title Input Clerk serves as the first point of contact for our customers when an order is sent to WACO. The Title Input Clerk is responsible for accurate data entry for any of the functions within the assigned department including title orders, title commitments, closing orders, and invoices. The incumbent will communicate with external and internal customers in a professional manner.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Efficiently enter data for any of the functions within the assigned department. Alert file if documents are missing or appear to be in error and notify the appropriate department and/or associate.

2. Provide exceptional internal and external customer service by answering emails and phones promptly and in a sincere, professional manner.

3. Collaborate with other departments to fulfill the title request needs of the customers. Complete all required documentation to meet customer needs and collaborate with internal groups to facilitate customer fulfillment.

4. Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.

5. Professionally communicate title insurance products to customers internally and externally. Direct incoming communication to the appropriate associate in a courteous and professional manner.

6. May generate title commitments based on the input worksheet provided by the title agent and invoices for title insurance premiums and fees based upon examiners instructions, form calculators, and fee sheets.

7. Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.