Regular and Predictable attendance. Conducts one's self with courtesy, respect and consideration towards the public and coworkers always. Provides high quality customer service, answers phone promptly, speaks to callers and responds to inquiries/concerns in a timely and appropriate manner according to departmental policy.

Maintains ongoing caseload for recipients of public assistance programs.  Conducts in depth face to face interactive interviews using agency computer system and software with applicants/recipients of public assistance to determine initial or continued eligibility of benefits. (Determines initial eligibility and authorizes approvals and denials at least 20% of the time, excluding food stamps and emergency assistance programs).  Compiles information for medical review.  Instructs and assists clients in obtaining documentation to verify eligibility.  Computes budgets, verifies documentation and explains rights and responsibilities to clients.  Refers clients to other human services units & other service agencies when appropriate.  Navigates appropriately through departmental computer programs and updates information as reported within the statewide eligibility computer system.   

Processes case changes (i.e. address changes, income, resources, household composition).  Receives, investigates and reviews unreported information.  Sends notices to clients & referrals to other appropriate workers. Determines initial food stamp and continued eligibility for public assistance programs.

Prepares hearing appeal forms, prepares summaries and appears at hearing.  Processes corrections in cases identified by quality control.  Processes requests for lost/stolen/undeliverable benefits.  Prepares and maintains case correspondence and reports.

Attends meetings, trainings, workshops and conferences as needed to learn and/or share Human Services information.  Cooperates with community and partner agencies.  Perform miscellaneous tasks associated with the duties of eligibility and referral case work. To apply email Resume to:  Jill.Jurjavcic@jfs.ohio.gov