Position Overview

We are seeking a Technical Support Consultant who is fully proficient in applying established standards and resolving a wide range of complex problems innovatively. The ideal candidate can address diverse issues, including those without precedent, and demonstrates good judgment in selecting methods and techniques for solutions. They will use best practices and knowledge of internal and external business issues to improve products, services, and processes.

Responsibilities

• Provides support to customer/users where the product is highly technical or sophisticated in nature by responding to customer product inquiries via telephone or in written internet-based email or chat sessions

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities

• Troubleshoots problems with malfunctioning electrical, mechanical, software and wireless vehicle systems and recommends corrective action

• Documents customer information and recurring technical issues to support product quality programs and product development

Minimum Requirements

• Bachelor’s degree

• At least 5 years of field service engineering, automotive service or truck service experience

OR

• Master’s degree

• At least 3 years of field service engineering, automotive service or truck service experience

OR

• At least 7 years of field service engineering, automotive service or truck service experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Fully proficient in applying established standards, resolving a wide range of complex problems of diverse scope in innovative ways, including problems where precedent may not exist

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Requires in-depth knowledge and experience, with a full understanding of area of specialization

Company Overview

Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.

Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

Accelerating the Impact of Sustainable Mobility

Visit us at www.Navistar.com (http://www,navistar.com) to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HRC@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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