Description We are looking for a Customer Service Representative to join our team in the service industry, based in Little Rock, Arkansas. As a Customer Service Representative, your primary responsibility will be to manage customer inquiries, maintain accurate records of customer interactions, and process customer applications. This opportunity offers a contract with potential for permanent employment.

Responsibilities:

• Handle a large volume of inbound calls, ensuring excellent customer service at all times.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Process customer credit applications promptly and accurately.

• Collaborate with technicians to schedule service times for customers.

• Provide comprehensive and precise information about services and pricing to customers.

• Carry out data entry tasks, ensuring the accuracy and integrity of customer data.

• Monitor customer accounts and take necessary action when required. Requirements • Proven experience in the service industry, preferably in a customer-focused role.

• Demonstrated skills in providing excellent customer service, with a strong ability to handle customer inquiries and complaints.

• Proficiency in answering inbound calls, with the ability to manage high call volumes efficiently.

• Strong data entry skills, with a high attention to detail and accuracy.

• Excellent communication skills, both verbal and written, to effectively address customer needs.

• Strong problem-solving skills, with a knack for understanding and resolving customer issues.

• Ability to work in a fast-paced environment and handle stressful situations with ease.

• Proficiency in using various customer relationship management (CRM) software.

• Demonstrated ability to work collaboratively in a team-oriented setting.

• Willingness to work in a flexible schedule, including weekends and holidays, as customer service is a 24/7 operation.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .