Description We are in search of a Customer Service Representative to join our team in the Wholesale Distribution industry. The position is based in Little Rock, Arkansas. This role offers a short term contract employment opportunity where you will be primarily responsible for handling customer inquiries, processing applications, and maintaining customer records.

Responsibilities:

• Addressing and resolving customer inquiries in a timely manner.

• Efficiently processing customer credit applications.

• Ensuring the accuracy of customer credit records.

• Monitoring customer accounts and taking necessary action.

• Handling inbound calls professionally and effectively.

• Providing excellent customer service in all interactions.

• Performing data entry tasks with high accuracy.

• Corresponding with customers via email as needed.

• Managing inbound and outbound calls as required.

• Proficiently using Microsoft Excel and Word for various tasks.

• Scheduling appointments as per customer needs.

• Utilizing Spanish language skills to assist non-English speaking customers. Requirements • Proficiency in answering inbound calls, handling customer queries and directing them to the appropriate department if required.

• Previous experience in a call center customer service role is essential.

• Strong customer service skills with the ability to establish and maintain positive customer relationships.

• Accurate data entry skills to ensure correct information is inputted into the system.

• Ability to manage email correspondence effectively, responding to customer inquiries in a timely and detail oriented manner.

• Experience with both inbound and outbound calls, demonstrating excellent telephone etiquette.

• Proficiency in Microsoft Excel and Microsoft Word to maintain customer records and generate reports.

• Experience in order entry, ensuring customer orders are processed accurately and promptly.

• Ability to schedule appointments efficiently, coordinating with various departments and customers.

• Proficiency in Spanish language is a major plus, enabling effective communication with a broader range of customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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