This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4336379

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

• Candidate must be, at a minimum, 18 years of age.
• High school diploma or general education degree (GED) required.
• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
• Ability to travel outside of market for necessary bank training.
• Reliable transportation and ability to travel between branches within designated market as scheduled required.

HOURS OF AVAILABILITY:Regularly Scheduled Hours/Week: 40 (+) Hours

Applicant should be available to be scheduled:Monday - Thursday 7:45 am - 5:00pm \| Friday: 7:45 am - 6:00 pm \|Saturday Rotation: 8:45 am - 12:15 pm (1-2 per month)*Extended working hours may be required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training consists of learning and developing the essential duties listed below:

Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.

Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.

Process deposits, withdrawals, cash advances, issue Cashiers Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Ability to use mathematical skills using money (add, subtract, multiply and divide numbers) will be required.

Visually review customer transactions verifying necessary information.

Count and balance cash using Retail Banker platform. Buy and sell currency from the vault as necessary, ensuring that Retail Banker drawer cash limits are not exceeded. Scan all proof work through branch capture machine.

Receives mortgage, consumer, and other loan payments.

Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions.

Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the teller line. Ability to read and interpret documents and write routine correspondence via MS Outlook.

Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency at closing ensuring that cash drawers and safes are locked in vault.

Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed.

Assist with night deposits, mail deposits and ATM de osits as needed.

Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed.

Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding \$50.00.

Assist internal customers (other personnel) and executive management as requested.

Complete special requests by redeeming U.S. Savings Bonds, processing gift cards, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes.

Balance of ATM and main cash vault as needed.

Assist with resolving Retail Banker outages and research to resolve discrepancies.

Provide quality service by answering questions, teleph