SENIOR SOFTWARE SUPPORT ANALYST

Date: Oct 3, 2024

Req ID: 43853

Location:

Little Rock, AR, US, 72201

Category: DEPT OF FINANCE AND ADMIN

Anticipated Starting Salary: $57,755

Position Number: 22144553

County: Pulaski

Posting End Date: 10/10/2024

Anticipated Starting Salary: $57,755

Office of Information Services Project Management Office

Position Specifics:

This position will be in the DFA Office of Information Services Project Management Office. The position will serve as a Project Manager and is responsible for leading and coordinating projects from start to finish. They ensure that assigned projects are completed on time, within budget, and meets the required quality standards.

• Define the project scope, objectives, and deliverables, including identifying tasks, resources, and timelines.

• Assembling the project team and assigning roles, monitoring team progress and ensure effective communication.

• Identifying potential risks and developing strategies to mitigate them.

• Keeping stakeholders informed about the project's progress, including regular updates and status reports.

• Addressing any issues or roadblocks that arise during the project lifecycle to the stakeholders and leadership.

  The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: D038C

Grade: IT06

FLSA Status: EXEMPT

Salary Range: $57,755.00 - $92,120.00

Summary

The Senior Software Support Analyst is responsible for designing and/or modifying computer systems for system process activities. This position is governed by state and federal laws and agency/institution policy.

Functions

Meets with users to compile, identify, and determine job specifications needed to develop new processes, update, modify, or correct existing programs. Analyzes structure requirements, such as data manipulation, program logic, hardware and software requirements, and feasibility. Designs procedures, such as systems input, output, file structure, program language, and job flow requirements. Modifies design according to team requirements and user needs. Tests the development and implementation of program before placing system into production. Documents processes in systems manual, such as file and report layouts, form design, and decision tables. Analyzes systems maintenance requirements by reviewing reports, user modification requests and systems problems. Directs the design of computer system processes by scheduling priorities and assigning various tasks to subordinate analysts involved in system design. Coordinates the development and modification of computer job specifications for system users needed to implement new processes. Performs systems maintenance activities through error reports, user modifications requests, and systems problems. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of computer system hardware and software. Knowledge of computer user requirements. Knowledge of system design procedures. Ability to develop computer programs. Ability to analyze and modify existing computer systems. Ability to lead analyst team in the design and maintenance of computer system processes. Ability to determine costs and resource requirements of projects.

Minimum Qualifications

The formal education equivalent of a bachelor's degree with a major in computer science or mathematics; plus four years of experience in computer programming or related area, including one year in systems analysis. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

Nearest Major Market:Little Rock