Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

Key Responsibilities:

• Prepare, produce, and validate daily, weekly, and monthly reports measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance. Make recommendations for and implement improvements to drive business outcomes.

• Intermediate level of knowledge of departmental processes and dynamics, along with basic understanding of cross-functional processes and procedures

• Understand, interpret, analyze, and visually represent data in various forms as necessary

• Identify use cases, testing scenarios and workflow changes.

• Provide Quality Assurance support for manual and automated exception tasks to ensure customer accounts are being fixed accurately and within the established SLA. Provide recommendations to improve quality and performance

• Assist with analysis and improvement of current processes to improve efficiency and effectiveness. Provide data-driven insights, analysis, and recommendations to achieve business objectives

• Propose solutions for business decisions using key findings and visuals whenever necessary. Identify and recommend automation and solutions while working through projects

• Foster a positive and collaborative work environment. Quickly adjust to real-time changes while maintaining a can-do attitude

• Ability to deliver formal presentations up to Senior Managers; Ability to effectively communicate, share information, and influence up to Head Of/Director Level

• Ability to meet tight deadlines while ensuring the integrity of work. Meets performance metric expectations and produces quantifiable results

Skills, Experience and Requirements

Education and Experience:

• A bachelor's degree in Business or a related field or 1+ years of relevant experience

Skills and Qualifications:

• High level of computer expertise, including office productivity suite (MS Office, Google Workspace)

• Demonstrated proficiency in job-specific functions

• Basic Level of SQL query languages

• Intermediate level of preparing reports and data visualizations

• Ability to prioritize work and shift direction in an ever-changing environment

• Ability to define problems, collect data, establish facts, and draw valid conclusions

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.