Description

Customer Support Representative

We are in search of a proficient Customer Service Representative to be a part of our team based in Littleton, Colorado. The primary focus of this role is to manage customer tax filings and address their queries efficiently. As a Customer Service Representative, you will interact with customers via Zen Desk, our ticketing and phone system, and handle data entry tasks. This is a long-term contract employment opportunity.

Responsibilities:

• Efficiently manage a subset of clients and their sales use/tax filings

• Log into our proprietary system to follow the workflow for each customer, determining the necessary steps and reports for customer payments

• Handle customer inquiries and concerns through our ticketing system, Zendesk

• Assist customers who have received government notices, updating them on the situation and progress

• Amend prior period filings as necessary and handle the request for new ones

• Maintain regular communication with customers, updating them on their case status and following up as needed

• Process incoming and outgoing phone calls through Zendesk

• Maintain accurate and up-to-date customer records in the database

• Exhibit strong skills in data entry, email correspondence, and Microsoft Excel to ensure smooth operations

• Manage customer credit applications and take appropriate actions based on account monitoring.

Requirements

• Applicant must have a minimum of 3 years of experience in a customer service role.

• Experience with a ticketing system is a key requirement.

• Proficiency in data entry is essential

• Must be skilled in email correspondence, managing both incoming and outgoing emails.

• Experience with inbound and outbound calls is required.

• Proficiency in Microsoft Excel is a must.

• Experience in database management is necessary.

• Familiarity with Zendesk or similar customer service software is desirable.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .