Job Description

WHO WE ARE

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.

HOW YOU MAKE AN IMPACT

Leads technical support to clients and potential clients on a global basis. Travels to clients’ sites to install equipment, diagnose equipment problems and repair equipment. Involves travel up to 50% of the time. Reports to the Field Service Manager.

Achievement of objectives must include an overriding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization.

WHAT SUCCESS LOOKS LIKE

• Field: Install new sputter deposition or evaporation systems. Takes the lead on ensuring customer facilities and deliverables are in place. Includes training and on-site acceptance testing. • Field: Install new component packages. Works with engineering to ensure component compatibility. • Factory & field: Leads technical phone & e-mail support. • Performs field warranty repair work, both systems and components. • Factory & field: Sells and performs billable (non-warranty) field service work. Includes equipment audits, upgrades, training, and repair. • Troubleshoots and assists factory repair services. • Supports acquisition and analysis of customer needs and problems, making recommendations to the sales & engineering team to satisfy customer needs and develop and implement solutions. • Performs other duties as assigned or as necessary to meet the needs of internal and external customers. • Contributes toward maintaining a healthy and safe work environment. • Aids in final test of systems as required. • Aids in process lab as required.

Not a comprehensive list of duties. Duties may change without notice at management’s sole discretion

WHAT YOU NEED TO BE SUCCESSFUL

• AA degree or equivalent in engineering or physical science with a minimum of 4 years’ experience in electronics diagnostics & repair with the ability to troubleshoot problems. • Desired: Experience and/or education in vacuum technology (including leak checking), thin film, or any semiconductor process manufacturing equipment. • Knowledge and experience with RF generators and auto-matching networks. • Familiarity with tool control software and the ability to load software onto the system. • Excellent written and verbal communication skills. Ability to work well with customers. • This position requires up to 25% of international travel.

PERKS OF JOINING OUR TEAM

With positive values, a productive atmosphere and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.

The salary range is included in this job posting is relevant to applicants that reside or work in the Livermore, CA area only. Salary offers will depend on a your experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.

Ferrotec is proud to offer Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off , Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes available to all employees & family members and Much More!

We would love to get to know you better and you get to know us better! You can easily apply!

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law .

Requirements