Employment Type:

Full time

Shift:

Evening Shift

Description:

• Must be within a 50 mile radius of Trinity Health At Home location

• Work shift Monday through Friday 12:30pm – 9:00pm

• Will work a weekend rotation, one every 6 weeks

• Will work a holiday rotation, two per year

Position Purpose:

The Customer Care Center (C3) Intake Coordinator is responsible for communicating, coordinating, and documenting care for the transition of patients to home-based services. This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR, and communicating with patients and families as well as working with Care Management, physicians, and referral sources.

The C3 Intake Coordinator is often the first point of contact for referral sources and people referred for Home Based Services. This role requires a high-level skill set for screening and referral triage, customer service, critical thinking, and the ability to navigate multiple applications and computer systems.

What You Will Do:

• Responsible for determining appropriateness of care, referral screening and acceptance based on THAH guidelines.

• Accountable for gathering /verifying insurance and financial data from multiple referrals sources and patients.

• Responsible for accurate documentation in the EMR and manages the referral from start to finish ensuring minimum data set is obtained and verified.

• Accountable for coordinating and documenting care types, order details and all required information for the safe transition of patients to home-based services.

• Ensures referrals are being managed with the highest level of customer service, verifies, and communicates accurate billing and demographic information, documents correct and accurate information in EMR for billing purposes.

• Demonstrates high level computer skill so that the referral is transmitted in a timely manner to the appropriate agency contact for efficient scheduling.

• Meets and exceeds the set productivity standards for referral management completion and demonstrates ownership for follow-up needed for referral management to ensure patients are seen within established guidelines

Benefits:

• Day 1 Benefits - Health, dental and vision insurance

• Work Today Get Paid Tomorrow

• Employee Referral Reward Program

• Short and long-term disability

• 403b

• Generous paid time off

• Comprehensive orientation

• Pay rate $17.87 - $22.00 per hour with shift differential pay.

Minimum Qualifications:

• Associate degree preferred; High School diploma required with equivalent 2-4 years industry experience.

• 2-3 years home care, hospice, discharge planning, or case management experience preferred.

• Working knowledge of governmental reimbursement criteria. Knowledge of third party/managed care contracts related to THAH services preferred.

• Microsoft computer skill set required. Experience with THAH current software platforms and applications preferred.

• Working knowledge of standard office equipment and remote technology required

• Must be able to communicate with high-level customer service, phone etiquette and confidence to effectively work with internal and external customers.

• Demonstrates a commitment to customer service and demonstrates agility and challenges to engage and participate in process improvement.

• Able to consistently demonstrate commitment to the mission and organizational code of ethics and exhibits Behaviors of Excellence.

• Must possess interpersonal skills sufficient to interact effectively with clients and their families, as well as caregivers, peers, subordinates, supervisors, referral sources, divisional personnel, and the public.

• Previous experience working in a healthcare environment, demonstrating computer literacy.

Apply Today!!!!

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran