Employment Type:

Full time

Shift:

Description:

Manages a team of consultants and analysts engaged in operationalizing strategic IT initiatives across business lines and day to day operations associated with the IT organization’s business performance, marketing, communications, continuity planning, continuous improvement efforts, and workforce development programs in alignment with the IT operating model. Leads business short-term and long-term planning sessions to ensure understanding of business goals, direction, and business requirements; provides direction and input from an IT operations perspective. Serves as a liaison between senior leaders across business areas and consults with the IT organization and stakeholders in coordination with program managers to ensure program roadmaps meet operational constraints, timelines, and budgets.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Serves in an advisory role, inspiring and initiating new ideas, determining, and developing strategies/processes often in the absence of guidelines or technical assistance. Evaluates and directs complex systems that foster innovative approaches to procedures/processes on an organizational-wide basis focusing on critical strategic issues.

• Manages multiple, concurrent, complex projects that drive organizational efficiencies and cost-savings across the enterprise. May act as Program Manager for a subset of individual projects, simultaneously, while also having accountability for overall results of all projects in the portfolio.

• Manages a team of consultants and/or analysts and is responsible for performance management, workforce planning, development, reviews, corrective actions and compensation decisions and other responsibilities as outlined as a Trinity Health people leader.

• Responsible for the business functions that support IT organization.

• Serves as a change leader across business lines to operationalize strategic initiatives. Leads development and execution of processes, governance, measures, and behaviors to effectively manage change. Provides coaching support to various IT and Business leaders to achieve intended IT transformation outcomes. Develops objectives and general policies/procedures within general scope of operational plans and goals for area. Participates in the development and management of, and has direct impact upon, budgeting, forecasting, variances, cost control, planning, scheduling, procedural change, and related activities. Refers strategic and/or unprecedented issues to director. Supports and embraces continual change to improve organizational performance and to better serve customers. Models the use of change management tools and techniques to facilitate change.

• Leads OCIO efforts in building and providing coaching around the development of action plans that support change initiatives. Monitors progress and how staff is coping with change; intervenes with coaching to support the transition when necessary. Collaborates with peers to implement change across area/departments/ business units.

• Researches best business practices within the organization and across the healthcare industry to establish benchmark data.

• Drives decisions of cross-functional stakeholder groups using quantitative IT and business operations data. Responsible for leading operational initiatives to improve IT organization's efficiency and achieve business outcomes. Responsible for decisions to optimize the results within scoped objectives.

• Leads facilitation, develops content, best practice, and monitors progress for multiple IT Centers of Excellence. Identifies business opportunities for improvement or exploration (IT strategy, new technologies, etc.) and develops business plan proposals.

• Develops and maintains extensive relationships across system office and RHM business and IT senior leaders. Responsible for maintaining effective communication on IT operating and strategic initiatives and performance. Applies advanced understanding and application of interpersonal communications to provide advice/counsel regarding standard matters requiring diplomacy, tact, listening and persuasion skills.

MINIMUM QUALIFICATIONS

• Bachelor's degree in healthcare, information technology, business administration or a related field, and a minimum of seven (7) to ten (10) years of consulting or relevant leadership experience, or an equivalent combination of education and experience. Minimum of three (3) years of experience in managing and leading people directly and indirectly. Foundational knowledge of IT operations or IT project management required. Master's degree and people management experience preferred.

• Proficient knowledge in five or more (5+) business operations disciplines and supported business processes, with expert level knowledge in at least three (3) disciplines. Business operations disciplines include, but are not limited to, financial management, contract performance management, process improvement, vendor management and change leadership.

• Ability to exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist. Excellent leadership, organization, integration and execution skills and abilities. Strong experience in planning, formulating, and executing strategies, as well as the ability to define program, process or business objectives and scope. Demonstrated proficiency and expertise to identify, evaluate and articulate operational opportunities, business needs and gaps, plan and implement steps, understand stakeholder interest, and provide authoritative consultation.

• Excellent interpersonal, consultative and relationship building skills to initiate and develop productive working partnerships with all levels of management/leadership and staff along with effective vendor interface/management experience. Ability to effectively facilitate teams/groups of people and influence people through strong leadership, communication, and negotiation skills. Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization. Ability to read the subtle nuances of situations and react/plan accordingly.

• Excellent oral and written communication, persuasion, and negotiation skills to translate technical matters to clinical and operations staff and vice versa, to facilitate communication between diverse groups, to effectively identify, assess and facilitate improvements and resolutions and to present advisory, persuasive, and authoritative recommendations to all levels of the organization.

• Must possess a willingness to learn and develop skills, as well as give and receive constructive feedback.

• Demonstrated ability to lead in an ambiguous and highly collaborative, matrixed organizational structure. Minimum of three (3) years of formal or informal leadership experience in a highly autonomous self-directed manner under frequently changing structures, requirements, and work priorities.

• Certification in PX Essentials and Root Cause Analysis training, or equivalent, required. Enrollment and completion of A3 Thinking for Leaders certification, or equivalent, completed within first twelve (12) months in this role. Lean Six Sigma Green Belt preferred. Lean Six Sigma Green Belt or equivalent preferred.

• Must be comfortable operating in a collaborative, shared leadership environment.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

• Must be able to travel to the various Trinity Health sites (10%) as needed.

• Must possess the ability to comply with Trinity Health policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran