Employment Type:

Full time

Shift:

Description:

The candidate will have experience in working within an enterprise environment building, supporting and maintaining replication and recoverability technologies within in our Tier 0 infrastructure to meet our RPO and RTO objectives.

Windows Server Support

Windows OS Support

POSITION PURPOSE

Responsible for the installation, maintenance and support of application infrastructure and Wintel servers and their related environments in a large multi-location environment (more than 24,000 servers). Provides advanced support for Windows based operating systems. Responsible for Wintel Server technologies, which includes virtualization concepts and technologies such as VMware/vCenter, physical server hardware, systems management, server automation, replication and recover processes and technologies.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Installs, maintains, supports, upgrades and troubleshoots application and client servers and their related environments in a large multi-location environment comprised of over 5,000 servers. Provides advanced support Windows based operating systems to ensure system availability and operability.

• Responsible for networking technologies, such as, TCP/IP, DNS, WINS Subnets.

• Applies specialized knowledge in SAN/storage technologies and infrastructure, Networking, replication technologies, disaster recovery processes and business continuity.

• Monitors all data center equipment for errors, messages, connectivity, machine failures and functionality via various commercial and proprietary monitoring applications. Ensures that corrective and preventive measures are taken as needed. Initiates problem-solving procedures according to predetermined instructions. Determines when technical assistance is needed from vendor or other resources and escalates difficult and unresolved problems to the next level of support.

• Identifies and assists in the resolution of issues reported by customers arising from use of application software on supported servers.

• Identifies and assists in the resolution of issues reported by customers arising from use of application software on supported servers.

• Identifies, analyzes and resolves moderately complex to complex problems and issues.

• Collaborates with colleagues and supervisors to resolve cross-departmental problems or issues.

• Recommends changes to servers and operating systems that would improve system performance and recovery.

• Understands and is disciplined in the ability to recover critical infrastructure and applications proactively.

• Participates in on-call support rotation as specified by management.

• Participates in coaching and mentoring others in their work efforts. Provides guidance to others and problem resolution on highly technical or moderately complex problems and issues.

• Researches hardware and software industry trends in health care.

• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

• Performs other duties as assigned.

• pay grade 14 range 84,491.07-126,736.6031

MINIMUM QUALIFICATIONS

• Associate’s degree or equivalent combination training and experience. Bachelor’s degree preferred. Technical certifications or MCSE preferred.

• Five (5) or more years of experience in high availability or large multi-location environment comprised of over 5,000 servers) environment supporting Windows based operating systems

• Extensive knowledge with three (3) or more years of server virtualization, server automation (VMware/ vCenter, Hyper V) required.

• Experience supporting HP / Compaq / Dell servers.

• Knowledge of Enterprise Antivirus.

• Knowledge of server management and imaging software such as; MS-SCCM, BMC Blade Logic, Altiris and Patch Management software HP SIM/One View.

• Experience working with project teams to design and implement new solutions.

• Extensive experience in technical writing and an understanding of records and knowledge management.

• Must be comfortable operating in a collaborative, shared leadership environment.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

• Effective oral and written communication skills.

• Strong interpersonal skills.

• Ability to multi-task.

• Ability to remain calm, helpful, and productive in all situations.

• Additional skills such as Power Shell scripting, Power CLI VMware is a plus

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

• This position operates in a typical office environment. The area is well-lit, temperature-controlled and free from hazards.

• Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues.

• Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications.

• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.

• Must possess the ability to comply with Trinity Health policies and procedures.

• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.

• Ability to write reports, business correspondence, and procedure manuals.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran