Position: Children's Care Manager

Position Summary: The Children's Care Manager role is an opportunity to provide Health Home Care Management Services for youth aged 0-21. This role takes a holistic approach to coordinating services based on individual needs, utilizing a strength-based, trauma-informed, and family-driven approach. The Care Manager engages with the youth and family to ensure they play an active role in the care plan's development and execution, linking them with resources and services, promoting evidence-based wellness and prevention, and providing comprehensive transitional care. If you're passionate about working with youth and families, we'd love to hear from you.

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Pay and benefits

• 105 hours of paid time off your first year, not including an additional 13 agency holidays.

• Access to affordable life, dental and medical insurance.

• 401k with up to 3% agency matching.

• $22.27 - $23.40/hr for your first year. Additional raises guaranteed.

• Join our 100+ year old company, where over 30% of our staff have been with us for 10 years or more.

• Monday - Friday, flexible.

  Minimum Education and/or Professional Qualifications/Skills:

• Bachelor’s degree in a human services and two years of experience working with youth in a community setting; or

• Master’s Degree and one year of experience in one of the above listed fields.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

Job Description

Title: Children’s Care Manager Department: Health Home Care Management Title of Immediate Supervisor: Health Home Supervisor POSITION SUMMARY: The Children’s Care Manager provides Health Home Care Management Services for youth ages 0-21. The Care Manager takes a holistic approach to coordinating a range of services to best meet the youth’s individual needs. The Care Manager utilizes a strength-based, trauma informed, and family driven approach to Care Management. Services are provided in home and community settings. RESPONSIBILITIES/DUTIES: Facilitation of Multidisciplinary Team (MDT): Facilitates collaboration amongst providers and natural supports serving the youth, including conducting regular team meetings with input from all. Comprehensive Care Management: Engages the youth and family to play a central and active role in the development and execution of the plan of care goals, interventions and time frames that is based on a comprehensive assessment of the youth’s needs. Health Promotion: Promote evidence-based wellness and prevention by linking youth with resources and services based on individual needs and preferences. Coordinate the availability of priority appointments for youth to medical and behavioral health care services within their Health Home provider network to avoid unnecessary, inappropriate utilization of emergency room and inpatient hospital services. Collaborate with providers regarding changes in the youth’s condition that may necessitate a change in treatment. Comprehensive Transitional Care: Follow up with hospitals/ER upon notification of child’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting. Facilitate discharge planning and follow up with hospitals/ER upon notification of a child’s admission and/or discharge to/from ER/ hospital/residential/rehabilitative setting. Ensure youth and family have appropriate services and supports following emergency events. Collaborate and consult with other providers in the youth’s life. Family Support: Utilize peer supports, support groups and self-care programs to increase youth and family knowledge about their needs, engagement and self-management capabilities, and to improve adherence to prescribed treatment. Casework Contacts: ∙ Maintain a caseload based on acuity (range of 12-40 cases). ∙ Provide a minimum of one face to face contact/month for high and medium acuity cases. ∙ Provide minimum of 2 core Health Home Services/month for all cases. ∙ Participate in engagement and outreach to enroll new clients. ∙ Utilize appropriate consideration for language, literacy and cultural preferences when communicating with youth and families ∙ Maintain a flexible work schedule, including evenings and weekends. Outreach/Engagement: Assist with outreach and promotion of the Health Home program to ensure the program has consistent referrals and caseloads. Crisis Response: Facilitate the development of a crisis/safety plan that promotes use of the youth and family's strengths, supports, informal and formal resources as needed. Collaborate with the team to provide 24 hour on-call coverage to assist families in implementing their Crisis Plans. Documentation: Utilize Health Home Care Management electronic case recording system for assessment, service planning, progress notes, purchase of services, and outcome monitoring purposes. Maintain accurate and timely case records, including progress notes and tracking mechanisms, electronically and in each client’s file. Keep all client and family information, verbal and written, confidential. Maintain passing audit scores within the overseeing Health Home Additional Responsibilities: As assigned by immediate supervisor Agency Standards/Norms: ∙ Participate in regular supervision (per New Directions policy and procedure). ∙ Communicate schedule to supervisor on a weekly basis. Update changes as they occur. ∙ Attend all mandatory in-service trainings as per NDYFS policy and requirements. ∙ Participate in continuing education as needed to maintain a level of expertise in the field. ∙ Adhere to agency and department policies and procedures. ∙ Utilize normative culture. ∙ Adhere to the Code of Ethics prescribed by the National Association of Social Workers. ∙ Perform all other duties as assigned by immediate supervisor.

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:

Minimum Education and/or Professional Qualifications/Skills ▪ Bachelor’s degree in a human services field and two years of experience working with youth with complex mental health or medical needs, preferably in a community setting; or ▪ Master’s Degree and one year of experience in one of the above listed fields. Special – Personal Skills, Qualities, Aptitudes and Physical Requirement New Directions Youth & Family Services, Inc. is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions. 1. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds. 2. Ability to work effectively with children/youth with behavioral, emotional and/or mental health challenges and their families. 3. Ability to accept supervision and perform as part of a team. 4. Ability to be flexible and adapt to change. 5. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy. 6. Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy. 7. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.