Manager of Recovery Support Staff

Job Details

Job Location

Long Island City Residential - Long Island City, NY

Position Type

Full Time

Education Level

Bachelors Degree

Salary Range

$48,700.00 - $73,000.00 Salary

Travel Percentage

None

Job Shift

Morning

Job Category

Health Care

Description

SUMMARY

Under the supervision of the Director, plans, advocates, implements, and coordinates a proactive array of comprehensive, individualized services for patients and performs administrative work in support of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Supervise the Recovery Support Staff (RSS) supervisors and document all supervisions in Relias,

• Oversee and assign duties to Recovery Support Staff.

• Train and onboard new RSS staff.

• Develop the weekly RSS schedule and ensure coverage for all shifts.

• On call after hours to RSS for any emergencies.

• Conduct monthly RSS staff meetings.

• Develop, with the Program Director, the RSS staff meeting agendas and attend all case conferences weekly.

• Assist with quality assurance quarterly reports (i.e., fire drills, in-service trainings, safety inspections, satisfaction surveys, building and vehicle reports, etc.).

• Serve as a member of the Case Management team for the review of prospective patients, for case conferences and for discharge planning.

• Cover RSS duties as needed and assist with daily tasks as needed.

COMPETENCIES (KSA’s)

• Ethical Practices

• Judgment

• Rapport Building

• Emotional Intelligence

• Empathy

• Professional Boundaries

• Global and Cultural Awareness

• Critical Evaluation

• Problem Solving

• Decision Making

• Communication

• Teamwork

• Crisis Management

• Technical Capacity

Qualifications

REQUIRED EDUCATION

• High School Diploma or Equivalent Required

• Bachelor’s degree a plus

LICENSES/CERTIFICATIONS

• CASAC preferred

• Credentialed Alcoholism and Substance Abuse Counselor – Trainee (CASAC) in good standing

REQUIRED EXPERIENCE

• Minimum two years’ experience working in a substance use disorder treatment setting, including working with patients with co-occurring disorders.

• Experience with case management and knowledge of and/or experience substance abuse, mental health, health, vocational/educational/training, and housing systems.

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.

• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.