Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

Location : 1120 W Washington Blvd, Los Angeles, CA 90015

Schedule : Monday to Friday-varied shift starting as early as 7:30am (8-hour shifts) schedule will be determined by the business

Primary Responsibilities:

• Greets patients and directs them to appropriate departments

• Answers multiple phone lines, directs calls, and takes messages as needed

• Verifies patient information and insurance eligibility; collects payments

• Directs patients to complete forms and processes patient-related paperwork

• Informs provider’s assistant of no-shows and cancellations

• Makes follow-up appointments for patients and calls patients to confirm appointments

• Contacts “bumped” patients and reschedules appointments as appropriate

• May help with ordering of office supplies

• Performs various front-office duties in a fast-paced, customer-oriented clinical environment as assigned

• Performs other duties as assigned by business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma/GED (or higher)

• 3+ months of experience working in a customer service-based role

Preferred Qualifications:

• 1+ years of experience working in a customer service role

• 1+ years of working in a healthcare office setting

• Bilingual in Spanish

California Residents Only: The hourly range for California residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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