Site Manager

POSITION PROFILE

Accountable for daily operations of a small to medium site and manages a small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. Responsible for assessing talent, staff career development, and conducting performance management activities & employee counseling with support from assigned leadership.

Job Duties and Responsibilities

• Responsible for managing daily operations of a small to medium-sized site while leading a small team of direct reports.

• Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.

• Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.

• Manages total production labor percentages by achieving the percentage of production worker labor and quality control labor established by the company.

• Improves the quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.

• Ensures achievement of Service Level Agreements; the Site Manager is responsible for working with the customer to improve business processes, with support from AOM/ESM or NOM.

• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention and customer service.

• Ensures the quality of operations for the shift by assisting in achieving goals in audit and deadline standards and compliance, utilizing tools and best practices.

• Ensures that the location is properly staffed by matching employee skills and equipment with production demands.

• Motivates employees and recognizes their accomplishments in a timely manner, leveraging the Ricoh Recognizes programs.

• Clearly communicates job expectations/consequences of direct reports by training, cross-training, coaching, counseling, directing, and evaluating the work of subordinates to increase their work output and work quality.

• Identifies training and performance planning targets through the development of assigned staff via Individual Development Plan Management.

• Responsible for evaluating team member performance and providing career development and training opportunities.

• Maintains formal contact with the customer on a daily basis.

• Must possess an in-depth understanding of the client's requirements, with support from AOM/ESM or NOM.

• Identifies gaps/scope creep in service delivery and adjusts process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met.

• Facilitates resolution of issues concerning pricing, orders-in, and invoicing by interacting and communicating with the sales department.

• Responsible for creating/supporting site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-add reporting, with support from AOM/ESM or NOM.

• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED is required.

• 3-5 years of work experience in a related field (B2B and/or technical).

• Previous 2 years of managerial work experience strongly preferred.

• Previous 3-5 years of customer-facing work experience required.

• Demonstrated high-level knowledge and understanding of technology.

• Proficient user of Office 360.

KNOWLEDGE, Skills And Abilities

• Strategic thought processor of issues.

• Ability to present to a medium-sized group.

• Complex problem-solving skills.

• Professional customer service skills.

• Professional technical aptitude.

• Professional written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

• Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.

• Some physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs.

• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran