PROCESS AND PROCEDURE SPECIALIST SR - CREDIT PRODUCTS, Hybrid Schedule: Los Angeles, CA. (DTLA)

WHAT IS THE OPPORTUNITY?

At City National Bank the Credit Products Process and Procedures Specialist works closely with cross-functional teams to gain a thorough understanding of each area, analyze current processes, identify opportunities for continuous improvement, and develop strategies to optimize workflow efficiency. The Credit Products Process and Procedures Specialists is responsible for drafting and supporting implementation of new procedures. Additionally, they maintain and revise existing procedures as needed to align with internal standards and continuous improvement efforts. Responsibilities include, but are not limited to, developing, implementing and interacting with Risk Managers (RM) and supporting various Business Units (BU) subject matter experts (SMEs) as required to ensure procedures adhere to Risk Policies and other related programs.

What you will do

• Acts as strategic consultant responsible for developing strong internal partnerships with colleagues to develop an understanding of current processes and business needs and provides ongoing guidance and support.

• Drafts and maintains guidance documents, inclusive of procedures, process flows, and support materials, and ensures compliance with internal policies and industry regulations.

• Collaborates with cross-functional teams to support development project plans and implement process changes.

• Identify and mitigate process risks and issues and elevates to senior leadership as appropriate

• Assists with creation, maintenance and continuous improvement of Process and Procedure teams practices and assets (e.g. tools and templates).

• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

• Completes all required training.

Must-Have*

• Bachelor's Degree or equivalent

• Minimum 5 years’ experience in a business support function or process / project management role

• Minimum 5 years’ experience in a bank or financial services

Skills and Knowledge

• Prefer 7 + years of experience in documentation or preparation of technical materials, executive presentations, project management

• Strong writing and editing skills, with the ability to communicate technical information clearly and effectively.

• Experience drafting procedural manuals, job aids, or other instructional materials.

• Understanding of process improvement methodologies and tools.

• Ability to develop strategic plans, manage timelines and effectively communicate with stakeholders and cross-functional teams

• Knowledgeable on banking industry regulations, issues and trends.

• Knowledge of procedural tracking packages and other related programs preferred

Compensation

Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com .