Kforce Risk Analyst I in Los Angeles, California
Kforce has a client that is seeking a Risk Analyst I in Los Angeles, CA.Duties Include:
Risk Analyst I will apply defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues
Works with limited instructions on defined risk cases
Makes outbound calls to customers to validate payments transactions
Writes complete, succinct, and accurate case notes
Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers
Handles questions or escalations on suspected fraud from other business units
Allowed discretion in waiving specific company policies such as pricing and timing
As a Risk Analyst I, you will maintain or exceed established standards for investigation procedures
Works on special projects as needed
Takes feedback from recommendations on process improvements, while also identifying areas where improvement is needed and contributes to make necessary changes
Escalates infrequently and only for the most complex, unknown issues
Works with team to share best practices and ideas on fraud prevention techniques
Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts
Solid understanding of risky behaviors and patterns, chargebacks, and financial records, such as invoices, balance sheets and bank statements
Excellent research and investigative skills
Proficient use of technology with exceptional internet research skills
Ability to make independent and sound decisions and think on your feet in a dynamic environment
Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions
Ability to successfully manage time to meet tight deadlines
A self-starter who works independently and resolves issues with minimal supervision
Excellent interpersonal, written, and verbal communication skills
Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution
Ability to manage multiple priorities in fast paced, high volume environment
Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)
Enjoys staying on top of breaking fraud schemes/trends
Must be able to work overtime as well as Saturdays and some holidays
CFE certification is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Compensation Type:HoursMinimum Compensation:30.00Maximum Compensation:30.00
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