Description

Introduction

Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Call Center Supervisor today with Galen College of Nursing.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our students’ lives and you have the opportunity to make a difference. We are looking for a dedicated Call Center Supervisor to be a part of our team.

Job Summary and Qualifications

Position Goal: Overseeing area of first response to portal and phone inquiries. Leading and managing Admissions Specialists, ensuring efficient and effective daily operations. The end goal is to assist all campus Admission Departments in reaching goals, while providing the desired level of customer service and professionalism.

Position Responsibilities:

1. Setting and meeting performance targets for speed, efficiency, accuracy and quality.

2. Managing the daily operations of the Support Services Department.

3. Monitoring random calls to improve quality, minimize errors and track operative performance.

4. Reviewing the performance of staff, identifying training needs and planning training sessions.

5. Recording statistics and performance rates and generating reports.

6. Handling the most complex customer complaints and inquiries.

7. Organizing staff, including shift patterns and the number of staff required to meet demand.

8. Training, coaching, motivating and retaining staff.

9. Answering incoming calls from prospective students to share information and schedule appointments.

10. Making outgoing phone calls and emails in response to electronic inquiries.

11. Making follow-up calls to potential students who miss scheduled appointments.

12. Following-up with prospective students throughout the admissions process.

13. Utilizing Ellucian Recruit to monitor prospective and new students in the most effective way possible.

14. Other duties, as assigned, and logically associated with the goals and objectives of the College.

Position Requirements:

• Bachelor’s Degree in Business Management or related field. Prior experience in recruiting and sales may be accepted in lieu of education.

• Computer proficient with Microsoft Office. Prior experience with Microsoft Dynamics CRM system preferred.

• Ability to effectively present information and respond to questions from groups of managers, students, applicants and the general public.

• Excellent verbal and written communications skills.

• Ability to work in a fast-paced environment and encourage others to respond in this environment.

• High attention to detail.

• Able to maintain a customer-friendly demeanor.

• Able to work flexible hours with occasional evenings and/or weekends possible.

• Possibility of occasional travel to other Galen campuses.

Physical Requirements: Must be able to sit at a desk for eight hours at a time. Ability to spend most of the day talking to prospective students on the phone.

Degree of Supervision: Minimal

Be a part of an organization that invests in you. We are actively reviewing applications for our Call Center Supervisor opening. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in nursing education!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.