As a Digital Banking Specialist, your day will be filled with opportunities to review online applications, communicate with customers as necessary to obtain additional information and create a Wow customer experience for every customer in every interaction-via telephone, email, or website contact. Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills to further his/her career goals for advancement within the banking profession.ResponsibilitiesDaily responsibilities include, but are not limited to, the following:Create a Wow customer experience for every customer in every interaction-via telephone, email, or website contactSet up digital banking accounts for retail and small business customers. Communicate with customers and branch offices as necessary to ensure customer has what they need to use digital banking. Work reports associated with consumer and small business digital banking.Review digital banking set ups as required.Perform maintenance to existing digital banking accounts as required.Assist customer care team with escalated calls concerning digital banking issuesExercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environmentReview and manage new digital banking enrollmentsSupport opening of new accounts through online channelAssist with training new hires and existing team members as neededJob RequirementsThe successful candidate will have the following qualifications:High School Diploma or GED Equivalent1-2 years banking experience1-2 years internet banking experienceTechnical aptitude with ability to troubleshoot and assist customers in solving technical issuesAbility to recognize and recommend improvements to online banking process and supportExcellent communication skills, both verbal and writtenProfessional appearance and demeanorGood phone voiceBenefits401(k) with a company match of up to 6%ESOP employer matchMedical insuranceDental insuranceVision insuranceCancer / Disease insuranceAccident insuranceFlexible Spending AccountsHealth Savings AccountsBank paid Life / AD& D insuranceVoluntary Life / AD&D insuranceBank paid Short-Term and Long-Term Disability insuranceEmployee Stock Purchase PlanEmployee Assistance ProgramPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.