Description

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.

• Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.

• Adheres to all Standard Operating Procedures (SOPs).

• Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.

• Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.

• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.

• Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.

• Maintains confidentiality and security of relevant information.

• Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.

• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.

• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.

• Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.

• Demonstrated ability to communicate effectively. Shows dignity, kindness, and respect to guests and Team Members

EDUCATION, TRAINING, AND EXPERIENCE

• Customer Service or Food & Beverage experience is preferred.

• Able to obtain and maintain a valid Kentucky gaming/racing license

• Experience with Open Table, preferred

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