Why Compucom? (Overview)

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Technical Team Lead to join our team.

The ideal candidate will lead the day-to-day technical operations and maintenance of a diverse portfolio of complex clients and technologies. The technical lead will work with the project managers and subject area leads to maintain highly available systems, implement process automation, optimize Operations team efficiency, implement best practices, and provide technical guidance to teams and stakeholders.

What We Need & What You'll Do (Responsibilities)

Provide technical leadership to the IT Operations team that provides system operations, change management, configuration management, user support, IT security, database administration, and training. This team includes application, systems, and user support engineers who maintain the high availability of a portfolio of client technologies.

• Coordinate team efforts to resolve service interruptions and other operational issues.

• Lead troubleshooting, recovery, and root cause analysis efforts.

• Coordinate with application leads for advanced troubleshooting support.

• Communicate service interruptions and change activity to stakeholders including internal and client management, data center personnel, and other affected teams.

• Apply Agile techniques to implement Operations tasks, and optimize resource assignments and efforts as priorities change across competing workstreams.

• Proactively identify and coordinate change activity involving Operations, software development, and external stakeholder teams.

• Develop and refine standard operating procedures for support and maintenance* Provide oversight to support team to resolve user support issues.

• Conduct daily operations meetings as needed with teams.

• Collect and report operational metrics including service level agreement compliance.

• Coordinate with application leads to deliver maintenance software releases as needed.

• Collaborate with the IT Security Lead to monitor for security compliance in accordance with industry standards.

• Maintain a hardware and software license inventory.

• Work closely with the CSD and IT Operations Project Manager who maintains the Operations project schedule, budget, resource plan, and deliverables compliance.

• Identify and present best practice recommendations to improve Operations, including automation.

Who You Are (Qualifications)

• Six or more years leading an IT operations team supporting a broad portfolio of technologies.

• Strong technical background in systems administration and IT support.

• Change and configuration management experience.

• Excellent written and oral communication skills* Experience in relationship building and collaboration within a diverse, cross-functional team.

• Ability to develop and maintain a high performing IT operations team.

• Bachelor's Degree or equivalent experience.

• Hands on experience with Agile projects.

• Experience using tools such as ServiceNow, HP Service Manager, JIRA, or other for incident management and user support requests.

  Our benefits include:

  Health Insurance (Medical, Dental, Vision)

  Basic Life/AD&D

  Employee Assistance Program

  Paid Holidays

  Paid Time Off

  401(k)

  FSA/HSA Pre-Tax Benefits

  Discounts

  Life/Disability Plans

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .

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Posted Date7 months ago(5/7/2024 3:10 PM)

Posting Location Remote, USA

Req # R0034176

Category IT

CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.