Job Expectations of a Truck DispatcherThe aim is to position trucks for profit by maintaining direct relationships with the drivers and understanding their wants and needs; while understanding and communicating the trends of the current market!Office hours are Monday through Friday, 8am-5pmJob duties often include:• Coordinates scheduling of vehicles and drivers for meeting overall transportation requirements.• Receive customer calls, records information, and enters data into software system.• Resolves schedule problems (i.e., stop requests, updating maps, driver absenteeism, out-of-service vehicles, etc) ensuring all routes are covered.• Receive and dispatch orders for products or deliveries.• Prioritize calls according to urgency and importance.• Monitor the route and status of truck drivers to coordinate and prioritize their schedule based on their preferences.• Provide truck drivers with information about orders, traffic, obstacles and requirements.• Compiles a variety of data for developing reports, information and mandated requirements.You are expected to plan routes and schedules; ensuring the overall coverage required to meet the transportation scheduling demands; and evaluating, resolving and/or recommending solutions to incidents, complaints and/or accidents.Interpersonal Skills and Knowledge a Truck Dispatcher Should KnowAs a Truck Dispatcher, you schedule and dispatch orders while providing excellent customer service to ensure customer satisfaction, minimize costs and promote company sales. The ability to stay organized with materials and time is essential. The need for organization is due to the nature of managing many different projects and people at once. You will resolve most customer service issues by taking independent actions and calculated risks without supervision. One of the most critical skills is the ability to efficiently answer and respond to questions regarding projects and promptly respond to customer needs. You must possess excellent verbal, written, and interpersonal communication skills used to effectively convey information with a clear understanding to others.