Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the Team  

The Value Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers. 

About the Role   

We are seeking a Director of Product Operations for Release Excellence to lead the transformation of how we deliver high quality, impactful products at UKG. This role is instrumental in shaping and executing release management and product readiness programs that align with UKG's customer centric values. This role requires a deep understanding of release and readiness practices and a passion for driving customer experience excellence. Using a variety of data sources and methods, you will help identify, understand, and prioritize improvements in our release and readiness processes.

Responsibilities 

Apply knowledge of release practices, data analytics, processes and systems, and quality improvement to drive release excellence and the overall customer experience

Be the relentless advocate for quality-first culture, instilling a deep-seated commitment to excellence across the organization

Process owner of the release experience process and team, ensuring that all releases are meticulously planned, coordinated, deployed, supported, and executed

Build and operationalize a tiered release structure tailored to audience and business needs, ensuring agility and scalability in our release processes

Collaborate closely with Product, Engineering, Design, TPMs, and Customer Experience teams to ensure that product and release excellence are prioritized and ingrained in every stage of the product life cycle

Implement risk assessment, change management, and mitigation strategies to proactively address potential challenges, ensuring smooth and successful product releases

Continually refine best practices for competitive, efficient, and scalable end-to-end frameworks.

Establish trust actively in terms of quality, speed, and pace of delivery with the stakeholders.

Lead SHIPROOM Meetings and enforce a high but solid "No Ship" bar

Lead the definition and implementation of a communication and enablement strategy for releases, ensuring transparency and readiness for both internal stakeholders and external customers, while working closely Product, Engineering, TPMs, Product & Customer Marketing, and Customer Experience teams

Drive technology changes and automation efforts, leveraging tools like GenAI to streamline workflows, release note creation, and stakeholder notifications

Find issues (organizational, program, technical) that, if solved, would increase the overall effectiveness and customer and internal experience for the customer facing release

About You:

Requirements

Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.

10+ year demonstrated success building quality management and managing and executing release and readiness management processes at scale at large, dynamic B2B SaaS organization

Exceptional leadership skills with the ability to unite cross-functional teams and organizations towards a common goal

Strong interpersonal skills with the ability to build relationships and work collaboratively across teams.

Adaptability to evolve alongside new challenges and environments

Ability to perform in a hybrid-office role, requiring three or more days per week in the office.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)      

View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)     

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .  

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . 

The pay range for this position is $179,800 to $220,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)  

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.