37374BR

Extended Job Title:

Student Assistant 2024-2025

Org Level 1:

Texas Tech University

Position Description:

A student employed to perform work as assigned by the supervisor.

Requisition ID:

37374BR

Travel Required:

None

Major/Essential Functions:

Administration

• Provide customer service in person, via phone and online through the 24-hour service desk

• Distribute mail and packages in accordance with federal mail guidelines

• Read, gather, compile and prepare reports as assigned

• Issue keys and equipment during assigned shifts

• Communicate appropriately with complex professional staff and other key stakeholders

• Utilize departmental databases and online systems necessary for the operation of the residential complex, including but not limited to EZ track-it, when to work, and blackboard

• Support and implement the Disney Customer Service model (SERVE TECH & SERVE USH)

• Attend all required meetings including staff meetings and individual meetings with supervisor

• Participate in pre-service and on-going training throughout the duration of employment

Crisis Response

• Follow directions provided by University Student Housing professional staff in the event of an emergency that occurs during your assigned shift.

• Work with University Student Housing professional staff and external stakeholders, including the Coordinator On-Call, Facility Coordinators, Texas Tech Police Department, and Crisis Hotline, to respond to student concerns or incidents within the residence halls

Departmental and Campus Support

• Support departmental initiatives within Residence Life including but not limited to Academic Initiatives, Social Justice Education, Student Intervention, Recruitment &Training, and Summer Conferences. This may include participation in training, staff recruitment, the Student Staff Leadership Council, Tunnel of Awareness, Carol of Lights, and the end of year Student Leadership Banquet

• Familiarize self with area and campus resources designed to promote student success and make necessary referrals

Pay Basis:

Hourly

Schedule Details:

Shifts will vary between day, night and weekend shifts to support a 24-hour desk operation.

Work Location:

Lubbock

Preferred Qualifications:

• Experience in a customer service setting.

• Demonstrated leadership experience and academic achievement.

• Demonstrate a mature and friendly attitude, present a well-groomed appearance, and possess sound decision-making skills.

• Desire to assist students in personal growth and success is necessary.

• Minimum of 12 undergraduate credit hours or 9 graduate credit hours or have equivalent total credit hours between TTU & TTUHSC.

Department:

University Student Housing

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Part Time

Job Group:

Executive and Admin Assistants

Shift:

Other

Required Qualifications:

A student enrolled in at least 6 hours.

Applicants must possess a cumulative AND semester grade point average of 2.0 or above to be hired and to maintain employment. New transfer students may substitute 12 transferred hours from an institution of higher education.

Applicants must be in good academic and judicial standing with the University and University Student Housing.

Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?:

No

Work Study Only?:

No

Special Instructions to Applicants:

This position pays $10.25/hour, with opportunities for promotion

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.