39634BR

Extended Job Title:

Student Assistant - Guest Services Specialist 2025

Org Level 1:

Texas Tech University

Position Description:

The Guest Services Specialist (GSS) is a student who is employed by University Student Housing to assist in the daily management and operation of a Residence Hall/Complex during the summer season. As a member of the Residence Life staff, the GSS works with Residence Life Coordinators, Graduate Hall Coordinators/Graduate Assistants, Interns for University Student Housing, Senior Specialists, and Summer Operations professional staff in creating a positive environment for all campus guests. Weekly work will include desk coverage at residence halls, weekly meetings, Housekeeping assistance, building preparation, and other summer operational tasks. Many times, the GSS is the first contact individuals experience in the residence halls and at Texas Tech University.

Requisition ID:

39634BR

Travel Required:

None

Major/Essential Functions:

Administration:

• Work shifts at 24-hour service desk, including late night and weekend shifts (transportation not provided)

• Provide excellent customer service in person and via phone through a residence hall service desk

• Assist Residence Life Staff in any summer camp and conference preparation tasks, such as creating key packets and posting signage

• Issue keys and equipment during assigned shifts

• Distribute mail and packages in accordance with federal mail guidelines

• Communicate effectively with students, professional staff, key stakeholders such as Housekeeping/Facilities, and visitors

• Utilize department software and databases necessary for the operation of the residential complex, including but not limited to Iris, Roompact, EzTrackIt, and StarRez

• Attend scheduled staff meetings in addition to any emergency, team and individual meetings

• Read reports, gather and compile information and prepare reports

Crisis Response:

• Monitor security of residence hall facilities and notify on-call staff of any concerns

• Follow directions provided by University Student Housing professional staff in the event of an emergency which occurs during your assigned shift

• Work with University Student Housing staff and external stakeholders, including the SCS/SCA on Dedication, Coordinator On-Call, Night Operations, Texas Tech Police Department, and Crisis Hotline, to respond to concerns or incidents within the residence halls.

Departmental and Campus Support:

• Support departmental initiatives within Residence Life including Summer School Housing, Student Leadership and Summer Conferences. Familiarize self with area and campus resources designed to enhance the guest experience, promote student success and make necessary referrals

Minimum Hire Rate:

7.25

Pay Basis:

Hourly

Schedule Details:

On-call rotation and office shifts scheduled to support a 24-hour desk operation.

Work Location:

Lubbock

Department:

University Student Housing

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Part Time

Job Group:

Student Job Group

Shift:

Other

Required Qualifications:

A student enrolled in at least six hours.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.