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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

will be office centric role at either of the posted locations. Requires collections leadership experience (6 years).

JOB SUMMARY

Implement and execute the collection/recovery process for assigned portfolios, including but not limited to approval of payment relief, settlements, repossession, charge off, foreclosure, attorney assignment, etc. Provide

leadership, guidance and direction of the entire process to ensure consistency and compliance with applicable laws and regulations. Manage the department to meet established loss, recovery, and/or delinquency goals of bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Develop and coach leadership staff to effectively lead their team to meet established goals.

2. Develop team members to fullest potential through regular communication and feedback.

3. Regularly review, evaluate, and amend, as appropriate, the departmental policies and procedures for collection activity, including but not limited to calling strategies and activity, payment relief, settlements, repossession activity, foreclosure, attorney activity.

4. Reinforce call quality expectations and ensure compliance with departmental and bank policies and procedures.

5. Employ, train, promote, counsel and terminate teammates as required, as well as make recommendations for salary changes within bank guidelines. Resolve teammate issues or concerns.

6. Meet established goals for portfolio delinquency, losses and recoveries for assigned portfolios.

7. Schedule and organize teammates in accordance with departmental needs.

8. Review and monitor department production and performance results, both in quantity and quality, and address any areas of concern.

9. Review past due accounts regularly and with particular reference to any serious problems requiring immediate attention. Ensure servicing meets all established regulatory and timeline requirements.

10. Consult with Risk Management, Compliance, Legal, Loan Services, and other applicable departments or external vendors in an effort to resolve disputes, problem accounts, and minimize risk exposure to the bank.

11. Manage expenses within annual plan.

12. Keep informed of changes in collection, repossession laws and regulations, update processes and procedures and communicate to staff as appropriate.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in relevant field or equivalent education or related training

2. Six plus years of combined collection and/or leadership experience

3. Strong organization skills

4. Strong process management and improvement skills

5. Ability to train and manage personnel effectively

6. Excellent verbal and written communication skills

Preferred Qualifications:

7. Graduate of a major bank's credit training program

8. Advanced degree in a business related field

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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