The Quality Control Processor is responsible for ensuring that all loan files and documents have been executed correctly according to the applicable regulatory requirement and the Bank’s internal policies and procedures, and that all loans are booked in a timely manner. The QC Processor is also responsible for assisting with many administrative tasks in the office, including but not limited processing the mail, pulling mortgages, and processing fees and payoffs.

MAJOR RESPONSIBILITIES :

• Review originated consumer loans for Quality Control purposes.

• Ensure proper documentation is received and uploaded to the Loan Origination system.

• Communicate with other departments on any outstanding issues/concerns.

• Update loan origination system data and other system with accuracy and compliance. Maintains up to date notes in loan origination system for management reporting.

• Continually educates branch staff on product information, legal requirements, and policy guidelines.

• Process the mails, tickets, and checks

• Assist with many administrative duties in the office

REQUIREMENTS :

• Advanced communication and negotiating skills are necessary to work in this fast-paced environment.

• Must work well independently and seek assistance when needed.

• Effectively communicate with Branches and others.

• Maintain comprehensive application notes throughout the loan origination process.

• Ensure compliance with all bank policies and procedures

• Participate in special projects as required by management

• Familiar with all Consumer Lending products

Education and Experience

• Minimum 1 year banking experience preferred; solid working knowledge of the Home Equity Line of Credit product is preferred.

• Experience processing consumer lending products preferred.

Skills/Knowledge

• Superior communication, organizational, multitasking, and interpersonal skills required

• Attention to detail

• Strong computer skills (Word – Excel)

• Experienced in a fast-paced high-volume environment

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.