Responsibilities

River Vista Behavioral Health sits along the bluffs overlooking the San Joaquin River, this brand new, 128-bed facility, will provide high-quality and advanced behavioral health services to residents and visitors in the Central Valley. The new hospital will employ more than 250 people, including clinicians, nurses, mental health technicians, support staff and administration.

We are currently seeking a forward thinking and talented Director, Intake & Referral to be part of our Leadership Team. The Director of Intake & Referral, an essential member of Senior Management, is accountable for directing the Assessment and Referral activities at the facility. As a clinician, this position provides direction to a staff of Assessment & Intake Counselors in the provision of psychiatric assessment services, including clinical evaluations, crisis intervention, and referrals. This position interfaces closely with the medical staff, fellow department heads and administration, treatment team/external case managers/managed care organizations, functions as a liaison with other hospital intake departments. Monitors and assures timely completion of the Core Measures (HBIPS) Abstraction Tool for all admissions.

QUALIFICATIONS

Education : Graduate of an accredited school of nursing, social work, or related mental health field; Master’s Degree required.

Experience : Minimum of five (5) years experience in psychiatric/mental health field. Prefer candidates with a minimum of three (3) years experience in advanced clinical/management practice.

License: Appropriate state licensure in mental health. Preference will be given to candidates holding a RN, LCSW, LMFT licensure or greater.

Additional Requirements: Thorough knowledge of The Joint Commission, OSHA requirements, and state and federal regulatory requirements. CPR certification and successful completion of Crisis Prevention Intervention (CPI) training. CPI Training may be obtained during new hire orientation.

Assessment & Referral

• Directs the screening of potential patients for admission into the program and initiate the integrated assessment process.

• As a clinician, assists administration, physicians and clinical staff in the assessment of pending admits to determine appropriateness of level of care and communicates pending admissions to the Nursing Department.

• Use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate. The plan for episode of care is initiated at admission to all levels of care.

• Monitors all intake/reservation information calls during normal business hours and prepares appropriate internal forms.

• Functions as a liaison between physicians and families, coordinates with transportation services and other mental health facilities to organize the admission procedures.

• Plans, coordinates and evaluates direct and indirect facility assessments and patient admissions.

• Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.

• Communicate with external reviewers and referral sources through implementation of the R.A.P process and conduct all required external reviews and maintain documentation of all such interaction.

• Ensure that third-party payors are notified of, or participate in, decisions about appropriate transitions between levels of care.

• Coordinates activities to provide the community with resources and referrals.

• Prepares monthly statistics for the marketing and administrative departments.

• Prepares morning meeting reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.

• Coordinate with PAT assessments of all patients who are potential involuntary admissions.

• Provides guidance to community resources available to person inappropriate or unavailable for admission but who are requiring further guidance and referrals.

• Maintains records of temporary privileges for all physicians, psychiatrists, psychologists, and allied health professionals and coordinates staffing privileges with Medical Staff Coordinator and Medical Director.

  Professional Collaboration

• Provide services to current referral sources to assure their satisfaction and continued associations.

• Allocate and coordinate program resources for marketing and referral development activities.

• Provide education, support and recognition to staff participating in referral development activities.

• Collaborate with the Director of Business Development to develop, implement and monitor a target marketing plan for the program.

• Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.

• Ensure the implementation of an ongoing system of program orientation for patients, families and professionals and others.

• Perform routinely scheduled AOC duties, hospital rounding and other administrative mentoring opportunities.

  Utilization Review

• Assist potential patients in gaining access to federal and state support systems.

• Provides opportunity for physicians and prospective patients to tour the facility.

• Consult with the business office and/or admission staff as needed to clarify data and ensure the insurance pre-certification process is complete.

• Provide clinical precertification information to patients, managed care companies, insurance companies and other third party reviewers to establish the length of stay or number of certified days.

  Qualifications

  Personnel Management and Staffing

• Maintain and allocate a well-qualified core of staff resources.

• Assure that hiring, disciplinary actions and termination procedures are conducted in accordance with hospital policies.

• Involve appropriate facility management in all decisions, and review these decisions with CEO prior to implementation.

• Assure adequate supervision and evaluation processes for all staff members and delegate these responsibilities as appropriate.

• Assure adequate orientation for new employees of the Case Management Department.

• Provide for educational needs and professional development of staff.

• Ensure that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly.

• Ensure an adequate system of communication and reporting is maintained between all staff members, as well as other departments involved in the ongoing operation of the program.

• Create a structure that best meets the needs of the organization, particularly department organization related to supervision and assignment of staff.

• Routinely review job assignments and utilization of staff.

  Talent Management- Responsible for retention and engagement of employees:

  Performance Management & Supervision

• Fosters staff development and growth of team.

• Provides regular coaching and feedback to employees to motivate performance.

• Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.

• Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.

• Maintains open communication through regular rounding and one to one meetings with employees.

• Ensures staff comply with assigned education requirement in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).

• Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed.

  Recruitment & Retention

• Responsible for hiring, onboarding, and promotions for all staff within the team.

• Maintains accurate job descriptions/evaluative tools for assigned staff.

• Completes new-hire touch points in accordance with the facility’s Onboarding Plan.

• Actively participates and champions the facility’s Service Excellence and Recognition Programs.

• Develops team building initiatives to engage staff and build a positive team dynamic.

  Patient Care Standards

• Analyze statistical data on programs to determine and respond to trends.

• Ensure programs adhere to specific Standards of Care of Child Patients ages 5 through 11.

• Ensure programs adhere to specific Standards of Care of Adolescent Patients ages 12 through 18.

• Ensure programs adhere to specific Standards of Care of Adult Patients ages 19 through 64.

• Ensure programs adhere to specific Standards of Care of Geriatric Patients ages 65 and older.

  Clinical Leadership

• Conduct department meetings on a regular basis and ensure minutes are posted and available for the staff.

• Ensure interdisciplinary treatment planning is organized with participation of all appropriate clinical disciplines.

• Ensure all patient, family and referral complaints are promptly handled.

• Monitor and evaluate the utilization of the patient satisfaction survey, and evaluate trends.

• Ensure that the physical environment of the unit is monitored for safety, cleanliness and attractive appearance and all deficiencies are corrected in a timely manner.

• Coordinate the collection of outcome data within the corporate deadline.

  Continuous Quality Improvement

• Ensure that a system is developed to provide continuity of care and communication with family and appropriate referral sources, and ensure the system is evaluated and reviewed regularly.

• Evaluate the achievement of program goals and objectives with appropriate staff on a regular basis.

• Ensure the department meets JCAHO, Medicare and federal and state regulatory requirements.

• Develop and implement a Performance Improvement Plan, evaluate the results monthly, and report results to the Corporate Performance Improvement Committee in a timely manner.

• Ensure that all deficiencies identified through the performance improvement analysis are addressed with appropriate problem solving actions.

• Review all risk management occurrence and ensure that complete and timely reports are submitted to Risk Management.

• Analyze statistical data of the program to determine and respond to trends.

  Additional Standards

• Assist with planning and teaching staff development programs.

• Maintains a record of attendance to meet expected standards.

• Serves on Facility Committees as assigned.

• Accepts responsibility for professional growth and development.

• Demonstrates a professional attitude and supports the objectives of the Facility's marketing and guest relations philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community and referral sources.

• Adhere to facility, department, corporate, personnel and standard policies and procedures.

• Attend all mandatory facility in-services and staff development activities as scheduled.

• Adhere to facility standards concerning conduct, dress, attendance and punctuality.

• Support facility-wide quality/performance improvement goals and objectives.

• Maintain confidentiality of facility employees and patient information.

  KNOWLEDGE, SKILLS, AND ABILITIES

  THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION .

• Knowledge of assessment and referral techniques and accepted procedures.

• Knowledge of patient assessment, family motivating treatment planning techniques.

• Knowledge of external review organizations (i.e. managed care, Medicare, Medicaid, state gatekeep for Medicaid).

• Knowledge of patients’ rights, advanced directives, adult and child abuse laws, and emergency detention.

• Knowledge of complex patient care planning.

• Knowledge and utilization of crisis intervention techniques.

• Knowledge of payor resources and financial planning.

• Excellent leadership and negotiation skills.

• Excellent customer relations skills.

• Excellent organizational and interpersonal communication skills.

• Skill in interacting with multiple individuals with diversified roles and perspectives.

• Skill in organizing and prioritizing workloads to meet deadlines.

• Skill in telephone etiquette and paging procedures.

• Effective oral and written communication skills.

• Ability to communicate effectively both verbally and in writing.

• Ability to handle conflicting situations.

• Ability to focus on details in a busy environment.

• Ability to operate in an unstructured environment, orchestrate a myriad of activities and to manage multiple priorities within complex systems.

• Ability to tolerate ambiguity, uncertainty, and change.

• Ability to work at a rapid pace.

• Ability to communicate effectively with patients and co-workers.

• Ability to adhere to safety policies and procedures.

• Ability to use good judgement and to maintain confidentiality of information.

• Ability to work as a team player.

• Ability to demonstrate tact, resourcefulness, patience and dedication.

• Ability to accept direction and adhere to policies and procedures.

• Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).

• Ability to work in a fast-paced environment.

• Ability to meet corporate deadlines.

• Ability to react calmly and effectively in emergency situations.

  PHYSICAL, MENTAL, AND SPECIAL DEMANDS

  THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

• Ability to stand, or walk up to six hours, sit for up to two hours.

• Ability to spend 10-20% of the workday outdoors in temperatures varying from 30-100oF and 80% of the workday indoors in temperatures varying from 60-85oF.

• Ability to occasionally push/pull wheeled carts from 200 lbs. (i.e. crash carts, patient on stretchers or in wheelchairs).

• Ability to frequently lift and carry up to 10 pounds; occasionally lift and carry up to 100 lbs.

• Ability to see well enough to read written materials.

• Ability to discern a variety of odors.

• Ability to handle hazardous/infectious waste on an occasional basis.

• Ability to work in an environment where the noise level is frequently high; where chemicals are frequently used in cleaning; where mechanical and electrical hazards may occasionally be present; and where dust, mist and stream are frequently generated in housekeeping tasks.

• Ability to respond to exposure to blood and bodily fluids.

  Additional Requirements:

  A strong knowledge of The Joint Commission, HCFA, OSHA regulations, and patient rights standards and all other applicable federal and state laws and regulations governing mental health care facilities. One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. UHS is recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

  EEO Statement:

  All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

  We believe that diversity and inclusion among our teammates is critical to our success.

  Notice:

  At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.