Job Title: Help Desk Analyst

Location: Onsite in Madison, WI

Shift: 12am - 8:30am, Thursday - Monday

Primary Responsibilities:

• Provide customer service via phone, assisting with technical issues and troubleshooting.

• Log incident tickets into an IT service management system (ITSM).

• Use remote desktop control to assist users.

• Ensure strict adherence to documented policies and procedures.

Required Skills and Experience:

• Customer service/call center experience with education or certifications in IT OR 6 months of experience in helpdesk support within an enterprise environment.

• Technical proficiency in Windows 7 and 10, Office 2016, Outlook 2016, and Office 365.

Nice to Have Skills:

• Familiarity with Cherwell (for call tracking) and Call Center Anywhere (CCA) for their ACD.

• Experience supporting Citrix

If you’re interested, this could be a great opportunity for you!

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.