JOB REQUIREMENTS: JOB ID: 21144 POSITION SUMMARY Under general supervision of the Director of Travel Management Services for UW System Administration, this position will serve as the Regional Travel and Expense Manager for various UW System campuses. The associated responsibilities include consultation, communication and training on travel reservations and use of contracts, travel policies, procedures, expense reimbursement, and payment options to ensure compliance with University requirements. Supporting the customer and expeditiously resolving issues while balancing the policy and procedural compliance is essential to the success of the UW System\'s managed travel program. MAJOR RESPONSIBILITIES Communicate, consult, and advise staff and students on travel program reservation options, use of contracted suppliers and rates, UW System travel policies, procedures and campus specific requirements which cover the procurement to payment of UW sponsored travel. Provide support, guidance, and training on Travel Expense Reimbursement system. Work closely with regional Controller\'s Office staff at each campus to address questions, hear about concerns/issues and to learn about any internal processes or requirements that impact the travel program. Consult and advise individual travelers or departmental staff on best business practices, opportunities for process improvement or cost effectiveness. Partner with campus Risk Managers to promote the travel program\'s duty of care objectives including identification of travelers in high-risk areas, outreach, and support of those traveling within high-risk areas and administering technologies that support the health and welfare of the University traveler. Stay abreast of campus changes to internal policies and procedures that impact the travel, credit card and/or expense programs or that differ/ conflict with Universities of Wisconsin policies or program objectives Assist in the development of training materials and conduct trainings for all facets of the managed travel and travel reimbursement program. Partner and support positive relationships with the University\'s portfolio of contracted suppliers for air, car, and hotel including the University\'s travel management companies (TMC) agent services and the self-booking tools. Collaborate with University\'s dedicated TMC account managers on services offered, reporting, communication, training, as well as customer service issues and complain resolution. Support campuses with expense system transition, scheduled for July 2025 WORK LOCATION The office location is 780 Regent Street, Madison, WI 53715, or ability to work remotely within the state of WI. All telecommuting agreements are subject to change at any time. APPLICATION INSTRUCTIONS To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be on going through Sunday, September 29, 2024. However, applications may be accepted until the position has been filled. Go to the UWSA Applicant Portal to submit your materials online and select the appropriate applicant portal, either External Applicants or Internal Applicants and click on the position title that you want to apply for. To receive full consideration, interested applicants are required to apply online and provide: Resume (PDF Format). Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications (PDF Format). Failing to submit the required application documents may disqualify your application. Submit your application Questions may be addressed at: angie.koppen@wisconsin.edu. ***** OTHER EXPERIENCE AND QUALIFICATIONS: MINIMUM QUALIFICATIONS Ability to develop and maintain superior customer relations. Ability work well with others as part of team Ability to travel up to 20%, mostly within the state of Wisconsin, with occasional overnight travel. Ability to multi-task and work under aggressive timelines Ability to work independently. Positive \"can do\" attitude. Intermediate Microsoft Excel skills PREFERRED QUALIFICATIONS Bachelors degree (strongly preferred) Experience working in higher education. Travel Industry knowledge. Knowledge of expense report systems Ability to research and resolve service issues with travel agencies, airlines, and other travel service suppliers. Experience training and explaining travel policy. Ability to produce travel report and analytics. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.careers.wisconsin.edu