JOB REQUIREMENTS: Zendesk Madison, Wisconsin, United States R29410 Job Description Our Enterprise Machine Learning team enables better decision making throughout the business. The way in which we support our customers, complimenting our Product capabilities, is data driven and amplified through the use of ML. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we\'re passionate about empowering our business teams. As a Data Scientist on our team, you\'ll be responsible for developing products in collaboration with our Data Analysts, ML engineers, other Data Scientists and business partners, and delivering high-quality ML and AI products to our customers, at a scale that most companies only dream of. This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. We need a dedicated individual to derive valuable business insights and models which will have a direct impact on our business. Who you are: You are someone in tune and empathetic with the varying analytical needs of different stakeholders in the organization. Whether it be data analysts, business stakeholders, product owners, or engineers, you understand their unique perspectives and requirements. The ability to strike the right balance among all these stakeholders, while also juggling short-term tasks and long-term scope, is an innate skill that sets you apart as the ideal candidate. Proactively engage with various stakeholders and engineers and build strong relationships You are an individual driven by natural curiosity, with a deep passion for bridging the gap between data science, machine learning, and business needs. Your enthusiasm for machine learning and AI technology is infectious and drives you to explore and innovate continuously. Possessing great communication skills, you are comfortable and adept at explaining complex concepts to non-technical stakeholders, ensuring understanding and adoption across the organization. What you get to do everyday: You\'ll have the chance to uncover new opportunities with various stakeholders. You\'ll play an active role in determining the scope of these opportunities and lead the effort in estimating the resources and time required to bring these opportunities to fruition. Utilize statistical analysis and machine learning to address complex business issues and formulate data-driven solutions. You\'ll define and align key metrics related to the efficiency and effectiveness of AI/ML systems based on business impact. You\'ll monitor these metrics, identify any potential issues, and proactively suggest solutions to enhance performance. Liaise with cross-functional teams to understand and accommodate their needs in data processes and AI/ML solutions. Implement and promote best practices regarding data contracts to optimize data integrity, security, and compliance. The US annualized base salary range for this position is \$155,000.00-\$233,000.00. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Zendesk is an equal opportunity employer, and we\'re proud of our ongoing efforts to foster global diversity, equity, & inclusion(http://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more informati n about your EEO rights under the law, please click here.(https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader10_20.pdf) Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. PI256576881 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/yAw5LMUw8DwVMUroxiGyzM