Job Description

As a Regional IT Support Specialist, you play a vital role in ensuring seamless IT operations within our organization's designated regions. Your expertise and commitment to excellence will contribute to the success of our IT infrastructure and the satisfaction of our internal clients.

The function of a Regional IT Support Specialist is to provide comprehensive local and remote IT support, maintenance, and troubleshooting services for equipment, systems, and PC infrastructure in our designated regions.

As the Regional IT Market Specialist , you will:

• Manage and prioritize Service Desk tickets for the assigned region, utilizing the ticketing system or verbal communication.

• Coordinate with third-party vendors for hospital improvements, including installing network equipment, ordering hardware, and more.

• Offer local and remote IT support for server and desktop/laptop hardware and software, printers, and network issues.

• Conduct standard systems administration and maintenance for PC Operating Systems, ensuring upgrades, patching, and the resolution of infrastructure issues.

• Provide end-user support, addressing queries and delivering knowledge to resolve issues.

• Manage and maintain connected systems and peripheral devices, with some light server management (physical and virtual).

• Interact with VMWare Virtual Infrastructure Environment (understand concepts and terminology).

• Assist in troubleshooting servers, LANs, and WANs, providing detailed troubleshooting steps and outcomes via the ticketing system.

• Install, manage, modify, and repair Windows devices’ hardware and software.

• Prepare and maintain documentation, including location configuration changes, how-to guides, and end-user guides.

• Communicate technical information clearly and effectively to internal clients, management, and peers.

• Provide hands-on site support for escalated IT issues, software deployments, infrastructure troubleshooting, phone system issues, etc.

EDUCATION/EXPERIENCE

• Bachelor’s degree in IT or related field, or an equivalent combination of education is experience, required.

• A minimum of 2 years of job-specific experience in a mid-level help desk position is required.

• Preferred industry-standard certifications include Microsoft, CompTIA, and vendor-specific certifications (such as Dell, HP, IBM, or Lenovo).

• Highly desired skills include the ability to support smartphones, tablets, and Macs.

• Experience supporting multiple, geographically separated sites is advantageous.

• Proficiency in Active Directory, Windows desktop OS, and troubleshooting with a demonstrated methodology is essential.

• Ability to support TDM and VOIP phone systems is a plus.

• Demonstrated experience in key areas:

• Supporting Microsoft remote desktop (terminal services) environments.

• Microsoft Server: 2008-2019.

• Microsoft Windows: 7-11.

• Microsoft Office 2010-2019 and Microsoft O365 support and deployment.

• Frequent printer and print server support tasks.

• Network device troubleshooting via command-line: PING, telnet, tracert, etc.

• Client-Server application familiarity.

• Familiarity with email and calendaring systems (O365, Google Suite, etc.).

• Use of a corporate ticketing system for internal support requests.

• Experience with Digital Radiography is a plus.

QUALIFICATIONS

• Ability to multitask, prioritize, work independently, and seek assistance as needed.

• Highly developed sense of integrity and commitment to customer satisfaction.

• Demonstrated passion for excellence in customer service.

• Strong communication skills, both verbal and written.

• Pleasant, patient, and friendly attitude.

• Strong decision-making and analytical abilities.

• Detail-oriented with excellent communication and listening skills.

• Possesses a strong work ethic and a collaborative team-player mentality.

WORKING CONDITIONS

• Ability to stand or sit at a computer station for extended periods.

• Occasional exposure to airborne particles and illnesses related to animal care and office equipment.

• Moderate noise level in the work environment.

• Environment where pets/animals are present.

• Frequent local travel (up to 50%) and occasional (up to 20%) national travel may be required.

• On-call availability for after-hours and weekends for defined IT emergencies only.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• We value your health and well-being as an associate by providing you with the following:

• Health, dental, vision, and life insurance options.

• Flexible work schedules.

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.