Vanguard's Institutional Investor Group has an exciting opportunity to be a part of our Service Reimagined team as a Business Program Manager, Sr. Specialist! Service Reimagined is a multi-year program that will take our operations to the next level. This program seeks to deploy the latest Artificial Intelligence (AI) and Machine Learning (ML) technology at scale to automate lower value interactions while enhancing the plan sponsor, participant, and employee experience during the moments that matter. This program will focus on a continuous delivery schedule that will encourage experimentation and innovation.

In this role you will:

1. Manage programs or major workstreams of a broader program. Ensuring that the scope of the program aligns with business priorities and that business value is properly measured for prioritization.

2. Develop and maintain broad knowledge and awareness of Financial Services industry forces, competition, and trends to act as a trusted advisor throughout the project lifecycle. Monitor financial, legal, and other regulatory environments to ensure projects are aligned with the overall company strategy and market conditions.

3. Communicate with partners, leaders, team members and management to ensure that requirements and priorities are understood. Monitor project progress and results and submit regular status reports to management and internal and external partners. Ensure the development and execution of business change management and communication plans.

4. Build and maintain relationships across program partners and proactively foster effective communication between internal and external parties. Drive key decisions to ensure alignment with overarching goals across partners.

5. Ensure all steps are taken to mitigate risk and maintain control, compliance, audit, and legal requirements. Maintain an appropriate level of technical and business knowledge to support program implementation.

6. Participate in special projects and performs other duties as assigned.

What it takes:

• Minimum of eight years related business experience. Minimum of four years project management experience.

• Undergraduate degree or equivalent combination of training and experience required.

• Passion for working in an agile and fast-paced environment.

• Comfortable with ambiguity and working with new and cutting-edge technology in the AI/ML space.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.