Malvern, PA | NYC Metro Comm & Private Banking Full time REQ-2024-443

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Malvern or West Reading, PA based -- Hybrid, coming into the office at least 3 days per week with Monday, Tuesday, and Thursday being set days. Those located within a 50-mile radius of a Customers Bank location are expected to be hybrid.

Salary Range: An annual base salary of $110,000 - S150,000 is what we expect to pay for this position, based on overall skills and experience.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What youll do: Key Responsibilities:

We are seeking an experienced and strategic Human Resources (PXT) Business Partner to join our team. In this role, you will play a pivotal part in delivering on the strategic human capital business partner mindset. Your primary focus will be to provide Business Partner support to select client groups, operating as a trusted advisor and executing on core HR lifecycle deliverables (ie -- Goal Setting, Talent Management & Development, Employee Relations, Succession Planning & Compensation). We are looking for someone who is proactive, has self-starter mindset and is capable of diving in and taking initiative to execute independently.

Responsibilities: 1. Strategic Partnership: * Develop a deep understanding of the business to provide thought partnership to managers on human capital needs, HR policies, performance management, and fostering a culture of continuous growth and development. * Act as a trusted advisor to senior leadership teams and partner with them to build leadership capabilities across their teams. * Partner with managers to address performance and employee relations issues, including but not limited to sexual harassment, ADA, FMLA, and disciplinary actions. * Advise management on complex employee relations issues and recommend appropriate courses of action. 2. Engagement: * Keep managers informed and up-to-date on critical employment law and employee relations policies/practices. * Maintain a pulse on the morale and challenges of employees within assigned client groups. 3. Thought Leadership and Guidance: * Provide a synthesized overview of human capital issues/trends and offer thought partnership on optimal ways to address them. * Serve as a resource for employees seeking guidance or assistance on workplace concerns and fostering a culture of respect and accountability * Create and deliver training to assist and coach managers on performance management, talent development and employee relations topics * Promote and sponsor DEI initiatives, working to create an inclusive workplace that values diversity and promotes equity 4. Collaboration and Analysis: * Collabora e with colleagues across the People Experience Team to execute human resources strategies that align with business objectives and support future initiatives. * Analyze trends and metrics, collaborate with HR functional experts to identify problems, develop solutions, make recommendations, and drive change. What do you need? * 5-10 years of relevant Human Business Partner or Employment Law experience in a team-oriented, high-intensity, and dynamic environment in the banking or financial services industry. Banking is strongly preferred * We need someone who thrives in a fast-pace environment and is willing to dive deep into the details to ensure each task is complete and communicated back to our internal clients in a timely manner. * Strong project management skills to plan, execute and drive change. * Ability to handle sensitive and confidential issues with discretion, empathy, and composure. * Goal-oriented with a common-sense approach to problem-solving and prioritization, comfortable operating in ambiguity. * Understanding and application of Customers Banks philosophy with solid judgment when communicating and making decisions. * Flexible, positive, and open-minded, comfortable giving and receiving direct feedback, and willing to hold people accountable at all levels. * Project management skills/experience is a plus. Technology Skills: * Microsoft Office Applications * Workday a plus

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide reasonable accommodations, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, Wow. Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a