Description:

Position Overview: This Field Technician plays a crucial role in providing technical support to customers facing IT-related issues. Whether on-site at customer offices or using remote tools, this role focuses on delivering exceptional service and timely problem resolution. The ideal candidate possesses strong customer service skills, independence, and a proactive approach to troubleshooting. Responsibilities: • Technical Support: Respond to customer inquiries, troubleshoot technical issues, and provide solutions. Collaborate with team members to address complex problems. • On-Site Assistance: Visit customer offices to diagnose and resolve IT-related problems. Ensure efficient and effective service delivery. • Remote Troubleshooting: Utilize remote tools to assist users with technical challenges. Prioritize tasks and manage workload effectively. • Independent Problem Solving: Research and implement solutions independently. Demonstrate resourcefulness and adaptability. • Follow-Up: Maintain positive communication with users. Ensure issues are resolved and follow up to confirm satisfactory resolution. • Organizational Skills: Maintain accurate records, document procedures, and manage tasks efficiently. • Attention to Detail: Pay close attention to technical details and ensure thorough problem resolution. • Communication: Excellent oral and written communication skills are essential for interacting with users and documenting solutions.

Skills:

Hardware, Desktop, Troubleshooting, Imaging, Windows, Install, Customer service, Technical support

Top Skills Details:

Hardware,Desktop,Troubleshooting,Imaging,Windows,Install,Customer service,Technical support

Additional Skills & Qualifications:

Qualifications: • Education: High School diploma, bachelor’s degree in a relevant field or 1 year of related experience. • Customer Service: Strong customer service skills, patience, and empathy. • Technical Proficiency: Familiarity with common operating systems, hardware, and software. • Independence: Ability to work autonomously and prioritize tasks effectively. • Adaptability: Willingness to learn and stay updated on industry trends. • Organizational Skills: Detail-oriented and capable of managing multiple tasks simultaneously. • Communication: Clear and concise communication in both written and verbal forms. • Company Culture: Our company values teamwork, continuous learning, and exceptional customer service. We encourage professional growth and provide opportunities for skill development. Experience: • Prior experience in technical support or a related field preferred. • Comp TIA A+ Technician or Comp TIA Network+ would be beneficial • Service Desk and Customer support experience

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.