Description Job Responsibilities A Flexible Work Arrangement is available for this role. Expectation is 2 days a week onsite, with 3 days remote possible. Create, review, and maintain business line procedures and guidelines to ensure accuracy related to program updates, regulatory requirements, and operational changes. Apply expertise against relevant policies, guidelines, procedures, systems, and programs to mitigate risk. Resolve technical and tactical issues related to account opening process, teller and customer service transactions under general supervision. Support managing the retail deposit operations knowledge system, ensuring consistent document placement and current content. Oversee form updates as requested, making forms user-friendly and overseeing accurate publishing and distribution Develop and communicate branch communication with updates, reminders, etc. as needed. Send all updated procedures to the Retail Training team monthly or as needed. Work with Branch Operations Support Manager on projects as needed, developing communication on upcoming changes as well as procedure creation/updates. Position expectation of Content Specialist 80% and branch contact/support 20%. Adjustments as needed for Branch Operations Support team coverage with meetings, lunches, vacations, unforeseen circumstances, etc. Complete daily, weekly, monthly tasks on time as assigned. Send all updated procedures to the Retail Training team monthly or as needed. Work with Branch Operations Support Manager on projects as needed, developing communication on upcoming changes as well as procedure creation/updates. Position expectation of Content Specialist 80% and branch contact/support 20%. Adjustments as needed for Branch Operations Support team coverage with meetings, lunches, vacations, unforeseen circumstances, etc. Complete daily, weekly, monthly tasks on time as assigned. Competencies Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Ability to build collaborative relationships Ability to work as part of a team Organizational Skills/Detail Oriented Able to Multi-Task or Juggle Priorities Problem/Situation Analysis Technical Expertise Creativity Proficient in Microsoft & Adobe programs Physical Requirements This position must be able to remain in a stationary position a minimum of 85% of the time, constantly operate a computer, and be able to be in constant communication with coworkers or stakeholders to discuss and observe facts and data in order to exchange accurate information. Additional Information Office hours are Monday-Friday 8am-5pm. This position is Full Time, hourly and non-exempt. A minimum of 37.5 hours per week are required to maintain a Full-Time status. Periodic overtime may be required based on business need. Saturday/Sunday as needed for special projects. Travel Requirements Must be available to travel within Park footprint for meetings, trainings and project assignments as needed. Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.