Job Description

The Specialist, IT Infrastructure - Network Support will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and upkeeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must have experience working in Fortinet

Must have experience administering Fortigate (Fortinate Firewalls)

Provide technical support and perform maintenance

Provides technical guidance to customers and departmental staff on network issues

Perform service monitoring and reporting, with a focus on risk management and compliance

Explore new solutions, enhancements and opportunities for continuous improvement, projects and more

Provides network troubleshooting and effective solutions to network problems while minimizing downtime.

Installing and configuring network equipment to update or fix hardware or software issues

Monitoring computer systems to improve network performance for computer systems and networks

Lead projects and change management initiatives

Manages external service providers CISSP certification

NIST 800-171 experience

CMMC certification is a plus

Prior experience working in government environment

Desktop support and mobile application support is a plus

Strong customer service orientation

Strong analytical, troubleshooting and problem solving skills.

Good communication (both oral and written) and documentation skills.

Good leadership and teamwork skills. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.