This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6697801 Care Management Support Coordinator II

BC Forward is looking for *Care Management Support Coordinator II (Remote)*

Position Title: Care Management Support Coordinator II (Remote)

Locations: REMOTE - PST ( Only WA, AZ AND OR ) - No CA

Anticipated Start Date: 10/21

Expected Duration: 3 Months

Job Type: Contract to Hire

Shift: 8-5 Monday-Friday PST-No flexibility in schedule

Pay Rate: \$25.00/hr on W2

Need: Bilingual Spanish with Sales Expertise. Also must have Medical terminology/Medical Office experience.

Job Description:

Position Purpose:

Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Call Center/ Sales Rep making outbound calls supporting Care management Team for CA Market

Fast Paced Call Center -making outbound calls to existing members.

Calling existing members and discussing member\'s care/ medical reasons for members to sign up for the program.

Enrolling members into Care Management program

Production/Sales based role-They will be monitored on the number of members they sign up for program

Making a minimum of 60 calls per day in a fast paced environment

Data Entry into True Care

Ability to navigate multiple systems.

Excel exp preferred for basic reporting.

Healthcare experience required!

Call Center Experience Required

Sales experience highly preferred ability to make sale pitch to existing members

Role may change at some point-must be open to change and flexible on types of calls they are making(depends on need of business) they will remain on the phones but the types of calls they handle can vary.

Required Skills/Experience:

1-2 years\' experience in fast paced call center

At least 2 years of prior Healthcare experience-

Ability to adapt to change

Preferred Skills/ Experience:

SALES highly preferred!!

Bilingual in Spanish a plus!

Education/Experience:

Requires a High School diploma or GED

Requires 1 - 2 years of related experienceProvides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service

Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service

May apply working knowledge of assigned health plan(s) activities and resources

Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols

Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship

Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed

Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs

Performs other duties as assigned

Complies with all policies and standards

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About B forward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward\'s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applic