• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.

• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.

• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.

• Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.

• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.

• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.

• Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.

• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.

• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

• Performs other duties as required.

• Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.

• Demonstrated ability to respond appropriately to customer needs.

• Demonstrated ability to successfully multi-task.

• Demonstrated ability to work effectively with a diverse team.

What you'll experience working at UL Solutions

• Mission For UL Solutions, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 127 years and is deeply engrained in everything we do.

• People Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL Solutions. We’re able to deliver the best because we employ the best.

• Interesting work Every day is different for us here as we eagerly anticipate the next innovation that our customer s creates. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

• Grow & Achieve We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

• Total Rewards All employees at UL are eligible for bonus compensation. We provide competitive salaries and a range of benefits designed to look after you. The salary range is based upon years of experience that is commensurate with the level of the position. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 5% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision: wellness benefits such as mental & financial health: and retirement savings401k commensurate with standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation-15 days, holiday including floating holidays- 12 days and sick time off- 72 hours. Internal applicants with questions to the Total Rewards for this position should submit a ticket via askHR for more insights.

Learn more:

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit UL.com

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A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.​ Our science is your advantage.

Mission: Working for a safer world

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.