Project Manager, Appraiser

Job Details

Job Location

USF MARIETTA - MARIETTA, GA

Remote Type

Hybrid

Position Type

Full Time Indirect

Description

• COMPANY

The Applied Technical Services Family of Companies (“ATS” or the “Company”) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense.

ATS is headquartered in Marietta, GA and employs over 1,900 team members at approximately 70 locations across the United States. Our purpose is to create a safe and reliable world.

JOB TITLE: Project Manager, Appraiser

Forte is engaged by the real estate and/or property and casualty insurance industry to provide technical experts to assist with resolving insurance claims. From the time we receive assignments until the final invoice, Forte’s operations department manages all projects, including those of the appointed expert, using people skills and customized job-management software. Our delivery is typically in the form of a written report that answers specific technical questions. We deliver our product promptly and accurately to grow market share and maintain customer loyalty. We deliver on time and on budget, and above all, we offer industry-leading customer service. This role requires a client-centric approach, attention to detail, a solid work ethic, and a positive, growth-minded attitude.

Duties will consist of the following at a minimum:

· Project management:

o receive, enter, and verify new assignments

o assign appropriate field experts based on technical ability and geography

o develop and communicate scope and budget with clients and with field experts

o strive to manage the project within internal and client-dictated KPIs and cycle times

o adhering to budgets, customer-requested specifications, and service agreements

o proactively keeping the customer apprised of status and updating file status in the job management system

o review field expert’s time and expense and generate invoice

o escalate/discuss issues with account managers or operations management as needed

o track and record project management time on each file

· Recruiting and onboarding new field experts

· Complete appraisal peer reviews

· General customer service, phone/email, responding to client inquiries and requests, providing solutions, status updates, and communicating client requests with the field

· Work collaboratively with account executives to increase customer loyalty and strengthen relationships with the clients

· Provide input on operational issues and inefficiencies

Qualifications

• The following skills are integral to success in this role:

· Certified Appraiser

· 8+ years insurance experience

· 5+ years in personal lines appraisals

· Familiar with Xactimate and Xactanalysis

· Exceptional at organization, documentation, and communication

· Remain calm and organized in a fast-paced environment

· Document files fastidiously to ensure transparency and to foster teamwork, sharing job management responsibilities with the operations team in a CSR capacity

· Growth-minded – sharing ideas with operations to improve process efficiencies, and foster open communication, etc.

· Computer literate and proficient in using Microsoft Office, various browsers, and PDF programs. Ability to learn our Job Management System (FileTrac)

ITAR

U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.