Job Title Workplace Experience Coordinator Job Description Summary The Community Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the creation and implementation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive associate engagement and retention for our client - ensuring people feel productive, healthy, and happy in a frictionless workplace. The Community Ambassador will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Provide high touch support to associates in the workplace. This includes, providing associates with tools, support, information, and wayfinding to return to the office safely. * Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Work with other teams for more complicated issues all while tracking the issue to completion. * Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and associate ready. * Provide support for associates transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing, and reinforcing protocols & etiquette. * Ensure complaints, questions, concerns, and suggestions from associates are addressed and conduct follow-up, if needed. * Obtain voice of the customer (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams. * Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams. KEY COMPETENCIES 1. Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels 2. Organized - Detail oriented, confident, self-starter with exceptional organizational skills 3. Proactive - Maintain a "can do" mentality with the ability to act with minimal information 4. Character - Demonstrate integrity, accountability, self-awareness and strong work ethic. Showcase strong business acumen 5. Professional - Project an approachable and professional image in personal appearance, manner, and demeanor. 6. Resilient - Ability to work under pressure, while acting in a calm manner 7. Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required 8. Must be able to use laptop, mobile device and wireless technologies 9. Detail oriented, confident, self-starter with exceptional organizational skills 10. Demonstrate integrity, accountability, self-awareness and strong work ethic 11. Showcase exceptional emotional intelligence and empathy IMPORTANT EDUCATION Four-year college/university degree / Minimum high school degree preferred IMPORTANT EXPERIENCE Minimum of 2 years of related work experience in travel/hospitality. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be requ