Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Patient Relations Rep opportunity offers many ways for you to get involved!

UPMC McKeesport is currently seeking an organized and detail-minded individual to fill a fulltime Patient Relations Representative role. This position will be scheduled Monday thru Friday – 8 am to 4 pm.

Candidates will be placed into the appropriate job title/salary grade based on experience and education.

Apply today to see where your career can go!

Purpose:

Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.

Responsibilities:

• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.

• Assist volunteer activities associated with Patient Representative Function.

• Participate on committees related to family-centered care or service excellence.

• Accurately document and report accounts of problems and activities on behalf of patients/families

• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.

• Carry out requirements of complaint management policy and procedure.

• Bachelor's degree in a Service or Healthcare related field required

• 3 years of patient advocacy or customer service experience required.

• Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required

• Excellent oral and written communication skills.

• Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.

• Excellent customer service skills.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran