Center 1 (19052), United States of America, McLean, Virginia

Manager, Process Management - Business Cards & Payments

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

The Role:

As a Manager in BC&P, you will support the BC&P Data Program Office by working with extended teams across the enterprise to manage and improve our business processes. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, but you will also grow your strategic and influencing skills as you create and implement well-managed strategies that enable BC&P to continue to be well managed while improving efficiency and control effectiveness.

In this role, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. Responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process development, including standardized artifacts, and improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process.

What You'll Do:

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Analyzing, identifying, and correcting data issues with systems used or owned by a department

• Strong ability to facilitate sessions with Business SMEs that result in outcomes that enable clear understanding of the process, risks and controls associated with a given process

• Can drive conversations to clarify and understand the intent of a process while ensuring a customer first focus

• Keeping continuous improvement at the forefront of the repeatable processes with which you will engage with LOBs

• Developing and maintaining processes that enable to the LOBs to maintain and audit ready status

• Can heavily influence across multiple domains to drive process improvements and adoption via. presentation and storytelling skills.

• Ability to influence and motivate process owners (as a trusted advisor) to understand business process management and manage their process like a business owner

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases and diagrams etc.) as needed

• Providing subject matter expertise on processes when representing the department in projects and other meetings

• Managing and leading a high performing team of associates

Basic Qualifications:

• Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics, or military experience

• At least 2 years of experience in Process Management

• At least 2 years of experience in Project Management

• At least 2 years of experience in Relationship Management

Preferred Qualifications:

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

• Lean Certification or Six Sigma Certification

• 3+ years of experience in Process Management

• 3+ years of experience in Project Management

• 3+ years of experience in People Management

• 3+ years of experience in Relationship Management

• 3+ years of experience in complex problem solving

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).