Center 3 (19075), United States of America, McLean, Virginia

Principal, Chief of Staff - Enterprise Data Business Operations

​At Capital One, we’re building a leading technology company. Founded by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

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​Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

About this role:

​Capital One’s Enterprise Data Product organization is seeking a dynamic and versatile professional to join our team as a junior Chief of Staff. This role is tailored for a high-potential individual eager to immerse themselves in the heart of our operations, learn rapidly, and contribute to key strategic operational initiatives across Enterprise Data. Ideal for someone who thrives in a fast-paced learning environment, this position offers a unique opportunity to gain extensive exposure to executive leadership to hone your problem-solving, partnership-building, and strategic thinking skills.

In this role, you will act as a catalyst for change and innovation, working directly under the guidance of more senior Chief of staff and other top executives. You will leverage data to drive improvements in effectiveness and efficiency across our operational routines and ensure Enterprise Data is effectively staffed against our priorities with an organizational structure that supports our strategic goals.

As Chief of Staff, you will:

• Own Strategic Workforce Planning: Own product labor planning and partner with tech and design to drive alignment across the organization, ensuring the right talent is in place to meet current and future business needs.

• Ensure accurate organizational data reporting: Partner with Finance, Recruiting, and Tech/Design teams to support accurate data on current staffing allocation & future staffing plans, track net new hiring progress, geo strategy, management spans and layers, etc

• Optimize Recruiting Prioritization : Collaborate with leaders to prioritize recruiting efforts, focusing on critical roles that drive business impact, and ensuring a healthy hiring pipeline.

• Monitor & Improve Hiring Pipeline Health: In close partnership with recruiting, track the overall health of the hiring pipeline and interview process - identifying bottlenecks, proposing solutions, and implementing improvements

• Coordinate with Associate Experience: Ensure a warm handoff between new hires and associate experience; gain insights from newly onboarded associates to feed improvements into the recruiting and hiring process.

• Drive Data-Driven Solutions: Own Enterprise Data’s business operations health metrics; monitor and analyze metrics to make recommendations to drive operational excellence inclusive of our financial reviews, business reviews, and risk reviews.

Skills and Competencies:

• Strong foundational skills in problem-solving, process and/or project management, and stakeholder engagement.

• Strong analytical skills with an ability to extract insights from data.

• Comfortable in front of senior executives, with a knack for communication and breaking down complex information into easily digestible overviews.

• Excellent organizational and time management skills with the ability to prioritize effectively in a fast-paced environment and quickly put structure in place to manage the work.

• A proactive, motivated attitude with a passion for learning and personal growth.

• A team player attitude with a strong drive to create a positive work environment and enhance team engagement.

• Experience with root cause analysis, process improvement, and change management is a strong plus.

Basic Qualifications

• Bachelors Degree or Military Experience

• At least 2 year of experience in Process Management, Project Management or equivalent Preferred Qualifications

Preferred Qualifications

• Bachelors Degree in business, finance or organizational development

• Experience managing cross-functional team members, remove obstacles and influence appropriately

• Problem Solving and Change Management training

• Experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports

• Experience in Staff management and training

• Experience in Organizational development and performance

• Experience in Budget management

• Experience with Google tools (Forms, Slides, Sheets, etc)

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).