Center 3 (19075), United States of America, McLean, Virginia

Senior Manager, XD Tools Operations Lead

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the Team:

We are currently seeking a Tools Operations Lead to join our team. We are passionate about keeping our Experience Design teams well managed so that they can deliver world-class products that redefine the day-to-day experiences for our customers and associates.

As the Tools Operations Lead for Capital One’s Experience Design organization, you will apply your technical, process management, risk management and analytical skills to manage all operational capabilities for our growing suite of tools. You will be responsible for working across the enterprise and managing and vendor relationships on behalf of the Experience Design organization to ensure that our tools are innovatively solving research and design capability needs, are onboarded in full compliance with Capital One’s cyber and risk requirements, are rolled out effectively to our user population to maximize adoption and are supported throughout their lifecycle.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Delivery

• Understanding, documenting and analyzing current state capabilities regarding Tools. Leverage industry benchmarking to determine best practices and lessons learned.

• Partnering with research and design leads to identify and prioritize capability requirements

• Coordinate the assessment and onboarding of any new tools and work with existing vendors and technology partners on tool enhancement initiatives

• Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs

• Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of Tools.

• Collaborate effectively across multiple organizations such as Cyber InfoSec, Tech, Tech Architecture, Enterprise Supply Management, Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices

• Ensuring the organization is appropriately informed of tools updates and risk management events

• Oversees tool usage standards, in alignment with risk and cyber requirements

• Driving momentum by keeping the overall work portfolio and team on track

• Manage the intake process for tools questions and requests for the tool end users and our partners

• Encouraging innovation and helping support and enable effective and efficient research and design teams

• Advocating for prioritization of product enhancements grounded in research and analysis

• Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs

• Driving momentum by keeping the overall work portfolio and team on track

• Working with partners and teams across various geographies and facilitating workflow of co-located groups

• Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice

Leading & Developing Team

• Building and leading successful teams by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, process improvement, and change management

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovery, Delivery, and Support

• Identify and evaluate new research and design tools and capabilities

• Guiding changes to scope, design, and delivery schedules to meet business needs with available resources

• Designing a tools management strategy and streamlined processes to support all users of the approved tools

• Developing a tools communications and education strategy

• Maintaining and providing oversight to a well-managed tools operations team by:

• Overseeing and managing team structure (e.g., onboarding employees, managing contractors and vendors)

• Planning and managing budgets, forecasting, and scoping new engagements

• Identifying and managing risks and mitigation plans, as well as compliance and controls required for tools onboarding and management

• Reporting on the portfolio of work to stakeholders. This may include reporting on workflow, scope, resourcing, forecasting, and value of delivery

• Overseeing overall portfolio health and team satisfaction

Basic Qualifications:

• Bachelor’s Degree or equivalent experience, including Military

• At least 5 Years of Program or Project Management experience

• At least 3 Years of People Management experience

Preferred Qualifications:

• Advanced Degree in Technology or Cybersecurity related field

• At least 8 years of Technical Program or Project Management experience

• At least 5 years of Communications and Change Management experience

• At least 5 years of People Management experience

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• Experience developing a Tools Strategy and delivering process improvements through automation

• Experience with stakeholder management, specifically partnering with Technology, Cyber, Risk, and business partners

• Experience managing multiple programs of work

• Risk Management experience in financial services

• Experience with agile principles, project management methodologies and tools

• Familiarity with research and design tools

• Familiarity working with design or creative teams

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $172,900 - $197,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).