Center 1 (19052), United States of America, McLean, Virginia

Strategic Delivery Lead: Director, Project Management

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

Job Description:

The Business Cards & Payments (BC&P) Command Center is looking for a Director of Strategic Delivery who holds a high bar for well managed project management and pushes the team to employ creative problem solving to help our business stakeholders get to “yes”. The BC&P Command Center wants to tall to you if you have a bias towards action and are excited by the opportunity to take an existing project management function to the next level. Specifically, the Strategic Delivery team is focused on:

• Leading and developing a team of project management professionals

• Management of a delivery framework that executives effectively on cross functional business intent

• Well managed delivery of division level initiatives (DLI) and enterprise wide initiatives (EWI)

• Building a change management mindset across the Strategic Delivery team

• Co-owner of BC&P strategic planning, prioritization, and OKR processes

As a horizontal leader and subject matter expert, the Director of Strategic Delivery will collaborate with smart and passionate leaders to influence goals and results that have a direct impact on the company’s bottom line.

This role requires a well-rounded and seasoned individual who is comfortable adjusting their approach to meet unique needs across multiple stakeholder groups within a complex organization. Successful candidates will demonstrate a proven track record of program management, strategic planning, change management and infrastructure implementation; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; strong partnership and communication skills to engage and influence critical stakeholders. This role is ideal for someone with strong leadership skills, who is capable of driving transformational change and delivering game-changing value. The preferred candidate will have experience working in Project Management, Program Management Office or Chief of Staff organizations within a major financial company. This is a critical role with high visibility across the BC&P organization and partner organizations.

Responsibilities of this role include but are not limited to:

• Lead and develop a team that is delivering complex intent

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Collaborating with partners to improve processes and to deliver better experiences

• Leverage data and customer insights to identify opportunities to drive significant improvements to the customer experience and to drive efficiencies

• Present findings and recommendations to senior leadership

• Cross functional stakeholder leadership, engaging teams from across BC&P and the company to help drive results

• Partnering cross-functionally with program customers to provide strategic and tactical thought-partnership to effectively drive delivery

• Providing strategic direction to project teams, peers, and stakeholders to drive results, solve problems, and influence outcomes

• Building relationships and collaborating with key stakeholders

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of Project Management or Chief of Staff experience

• At least 3 years of People Leadership experience

• At least 3 years of Financial Services industry experience

Preferred Qualifications:

• 3+ years of Change Management experience

• 3+ years of Corporate Management Consulting experience

• Master's Degree or MBA Degree

• Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).