Job Title

Program Specialist – Adult Behavioral Health System

Exemption Status

Exempt

Department

Behavioral Health Department

Manager Title

BH Manager Adult System of Care

Direct Reports

n/a

Requisition #

24533

Pay and Benefits

Estimated hiring range $71,340 - $87,200 /year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits

Posting Notes

This is a hybrid role that will require you to go into the community once a week in Medford, Oregon.

Job Summary

CareOregon is a local health plan that administers Medicaid/Oregon Health Plan (OHP) benefits and is working to improve community health in partnership within our regional networks. This position is responsible for working with the Adult Behavioral Health System of Care which includes translating policies and procedures, contractual requirements, and clinical models into core operations within the CareOregon network of behavioral health providers. Additionally, this position is responsible for analyzing the adult system of care, behavioral health service expansion, training, workforce development/support, providing system coordination, translating program requirements to practice, and leading implementation efforts — using an equity lens to address disparities within the adult system. Work is performed under the direction of internal leaders, steering committees, and external partners. This position maintains reports, records, and documentation.

Essential Responsibilities

Relationships, Collaboration, and Communication

• Coordinate and facilitate regular meetings with behavioral health providers, collaboratives, and other behavioral health focused groups in relations to the CareOregon network of behavioral health providers.

• Acts as liaison between internal and external partners, contractors, other professional organizations, and stakeholders to facilitate collaboration, consensus building, and ensure accountability in applicable activities including clinical support of recovery-oriented systems of care.

• Engage CCO stakeholders with regional network partners, behavioral health professionals and providers, advocates, and members through open communication and articulation of goals and vision.

• Actively engage as a member of the Behavioral Health team; participate in strategic planning, team development activities, and regularly act as a representative of the CareOregon behavioral health regional team in cross-collaborative stakeholder meetings.

  Network Support and Technical Assistance

• Provide operational guidance on expansion and optimization of services and on system of care within the region.

• Assist in the development of regional clinical strategy and process needs, including identifying and tracking deliverables, identifying network and system gaps within the Adult System of Care, and addressing those gaps though partnerships; program enhancements; and network optimization.

• In collaboration with BH Leadership, develop and monitor a dashboard of system performance with success indicators and clinical and financial outcomes.

• Provide technical assistance to clinics on development of actionable data reports and applied use of reports within their settings (both visual management and electronic based systems).

• Assist in the monitoring of provider network to review utilization, quality improvement, and evaluation programs for members within the Adult System of Care, report findings and recommendations to internal and external audiences.

• Stay up to date on requirements and policy clarifications in Adult System of Care meetings and translate requirements from policy to practice.

• Coordinate applicable regional meetings every month which includes tasks such as scheduling; planning the venue set up; creating agendas; taking minutes; maintaining charter(s).

  Project Management

• Assist Behavioral Health Leadership in implementation, leading and completion of network strategies and interventions.

• Regularly connect with system partners regarding progress of projects and regularly update leadership on goal tracking.

• Develop and maintain tools for tracking timelines, deliverables, and project outcomes.

  Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.

• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

• Strive to meet annual business goals in support of the organization’s strategic goals.

• Adhere to the organization’s policies, procedures and other relevant compliance needs.

• Perform other duties as needed.

  Experience and/or Education

  Required

• Bachelor’s degree in a behavioral health field or public health field with 3 years’ experience as a program specialist/coordinator in behavioral health and/or social services (OR a Master’s degree in a behavioral health field or public health field with 2 years’ experience as a program specialist/coordinator in behavioral health and/or social services)

• Valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle

  Preferred

• Experience working within a Medicaid managed care environment and/or working with vulnerable populations in community behavioral health settings

  Knowledge, Skills and Abilities Required

  Knowledge

• Working knowledge of Adult Behavioral Health services and programs

• Working knowledge of Medicaid and Oregon Health Plan (OHP) benefits

• Working knowledge and use of Trauma-Informed language and principles

• Working knowledge of Oregon Administrative Rules (OARs) and Care Coordination Organization (CCO) requirements pertaining to ACT, EASA, and the delivery of behavioral health services and supports

• Understanding of mental health and substance use disorders and how they impact health

• Understanding of social determinants of health

• Understanding and use of Person First language and principals

• Knowledge of community social service agencies

• Familiarity with operations of partners in the adult’s system of care including adult protective services, criminal justice, forensic services, community mental health programs, health, and behavioral health providers

  Skills and Abilities

• Ability to take comprehensive notes and synthesize information in a manner that captures key questions; feedback; decision points; action steps

• Ability to coordinate and organize committee meetings and workgroups that maximize opportunities for participation by all stakeholders

• Ability to remain flexible, positive, and adaptable

• Ability to support process improvement and principles of cultural competence

• Excellent problem-solving and interpersonal skills

• Ability to work in a continuously changing environment and support others to embrace change

• Ability to plan, prioritize, and coordinate multiple projects and tasks

• Ability to maintain a high degree of professionalism

• Ability to critically evaluate information gathered from multiple sources

• Ability to work both independently and collaboratively

• Ability to have excellent oral and written communication skills, facilitation, and presentation skills to articulate concepts to diverse individuals and groups, partners and stakeholders

• Proficient in Microsoft tools; ability to effectively track and report on progress

• Ability to commute back and forth within the assigned network region

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions

• Ability to accept direction and feedback, as well as tolerate and manage stress

• Ability to hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

• Ability to read for at least 3-6 hours/day

• Ability to operate a motor vehicle

  Working Conditions

  Work Environment(s): ☒ Indoor/Office ☒ Community ☐ Facilities/Security ☒ Outdoor Exposure

  Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person

  Hazards: May include, but not limited to, physical and ergonomic hazards.

  Equipment: General office equipment

  Travel: Requires travel outside of the workplace at least weekly; the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.

  #Li-Hybrid

  Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

  Veterans are strongly encouraged to apply.

  We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

  Visa sponsorship is not available at this time.